Version 13.1 may help. It is supposed to be available tomorrow morning pacific standard time – 9:00AM?
I have sent a message to Phonak customer support, asking them whether my problem is a known issue. I will update my phone with 13.1 and try myPhonak app again. Maybe it will work correctly with 13.1. In not, then back to the Phonak Remote app until either Phonak or Apple figure out what’s happening.
@mblackwellgroup
As far as I can tell, iOS 13.1 won’t fix that issue. I have been using 13.1 public beta for a while, and the screen does exactly what you report when I try and use the navigation drop-down menu in the top-right of the app. It’s not a major issue for me, as the other aspects seem to work very well (Bluetooth connection and switching between devices etc).
It may be, of course, that today’s 13.1 release also updates the current public beta, in which case there may be a fix. My guess is though, that the Phonak guys will need to update the app.
I’m running iOS 13 and experience these issues, however until Phonak updates their app- I was able to just tap the navigation items on the side in the small area that is shown, and I was able to get to what I need to make due. I couldn’t see what I was tapping, but I just went down the list until I got what I needed. A workaround for now. The myPhonak app is too good to let this stop me from using it with my Marvels.
Edit: wanted to note that the bulk of the app’s functionality isn’t accessed through that particular navigation menu, so it hasn’t been an inconvenience for me.
Seeing the same problem here. Marvel 90’s with myPhonak app, the navigation panel just greys out and you can see the navigation panel to the right, but when you try to drag it onscreen it disappears.
iOS 13.1 here.
The old Phonak Remote app does seem to work ok.
Same problem here, using iOS 13.1.1. I emailed Phonak, waiting for a reply.
Don´t know, if you have the same problem as me:
I use an android 9.0 phone with myPhonak.
Before i used Phonak Remote, an all worked as expected.
With myPhonak i never could activate the first of 3 manual programs of my M70 13T. I have not activated autosense, cause i wish to change by my feeling and not by automatic.
For testing I have now -activated- autosense in target and set it as start program.
As expected, myPhonak works now:
All programs can be activated and edited, but only if autosense is -not-
deactivated.
I mailed this ascertainment to sonova apps. Maybe they will correct this problem with one of next app-versions.
by,
Ralf
You have two wild cards in play at the same time: i.e., new firmware for your Audi AND the update to iOS 13.0 on your iPhone. You have, I assume, Car Play on the Audi?
So, you don’t really know which of these is responsible for your current problem.
Just as I use this site for my HA problems, I use anothe site for my car problems. I go to the Subaru Forester site…
…and search for solutions to things like the problem you posted here.
I suggest you google around for Audi sites, and NOT the official Audi site as they will post nothing negative about Audis whereas a site not associated with Audi will have lots of complaints, negative comments, and problems like the one you have posted.
So, try and figure out what is the source of your problem: the Audi ugrade of iOS 13.0. (BTW try to d/l iOS 13.1; who knows, that may fix the problem.
@carlhammel1
I think he means ‘audiologist’, not the car, Audi. And he means navigation around the app itself; i.e. the drop-down menu in the top right hand corner!
Ah, so. My bad. I should have caught the lower case “a” in audi. Plus his use of the word Navigation in the Subject line had me thinking about GPS, etc.
Also, when I go to the Apps Store on my iPhone I see two different apps: Phonak Remote (which I have installed on my iPhone XS Max; plus I see there are two different versions at the App Store) and My Phonak of which there is only one version.
Which does he have I wonder?
@carlhammel1
I think it’s the ‘My Phonak’ app. It essentially replaces the Remote app after the Marvel 2.0 firmware update, and allows user-adjustments of things like tone control, noise reduction, and the ability to create your own manual programmes. The drop down menu he refers to gives access to things like ‘My Hearing Aids’, where you can rename or delete these programmes, and create an account where you can have remote sessions with your audi. There are others, but I can’t remember them, as the menu doesn’t work now! 
I think all this needs is an app update from Phonak. They are aware of the problem.
Today I downloaded the My Phonak.app which looks exactly like the Remote.app with one exception: on one of the screens, at the bottom/right, there is the symbol with three vertical lines indicating sliders. Supposed to lead to more settings but with my Phonaks, nothing happens when I tap on them and so I went back to the Remote.app, which is the one my audi had me load on my iPhone when I purchased my Marvels in Jan. this year.
myPhonak 3.0.1 has been released and the navigation menu now works on iOS 13!
2 Likes
Thank you for letting us know! I have downloaded it and, as you have reported, everything seems to working.
In addition to iOS 13 support, two additional features: 1) it lets the USER change bluetooth from adaptive to fixed! This is a pretty big change that should help a lot of patients avoid a visit to an audiologist for such a simple change in the settings. 2) we can once again rename programs if we would like (was in the previous remote app, but was not carried over to myPhonak app)
So based on the comments I’ve been seeing here regarding upgrading to IOS 13, I have remained on IOS 12.4.1 to avoid the problems others have been experiencing. Are you now saying it is okay to upgrade to IOS 13? There are some features I’d like to have access to (e.g. Apple CarPlay) that have nothing to do with my Marvel aids but I don’t want to screw the Marvels up by upgrading. I have an iPhone 7 Plus.
Yes, it is now safe to upgrade to iOS 13.1.2. The latest upgrade to MyPhonak, version 3.0.1 works as expected.
So I did the upgrade to the new MyPhonak 3.0.1 and it does work okay with my Marvel 90R aids. However, I had created a few custom programs and they are now gone. I am planning to do the upgrade to the IOS 13.1.2 this evening and hoping that won’t create any problems??
I’m running iOS 13.1.2 on an iPhone XS and have no problems with my Marvels. Any update to the myPhonak app or change of the hearing aid fitting deletes custom programs, unfortunately. A definite disadvantage or drawback of the new app, hopefully they program it in the future to prevent the loss of programs.