I have been wearing the Jabra Enhance Pro (Costco) for a couple of weeks and am posting some initial thoughts about my experience. I have been wearing Costco KS9s (aka Phonak Marvel 90s) for past three years and have been very pleased with them, and that is my reference point for comparison.
I have the Jabra rechargeable model and am very pleased with that part. My KS9s were 312 battery model. Charging is really easy, I think the charger is induction as there are no charging contacts to line up. Just drop them in right/left sides and it works without a hitch. I wear all day (i.e. 12-14+ hours) with periodic streaming and the battery indicator in app shows I’ve got about 40% remaining at end of day.
Jabra form factor seems to be a bit smaller than KS9. They are very comfortable for all-day wear, and I notice them less behind my ears than I did the KS9s. Fit is great, I use open domes and don’t notice that I am wearing them during the day.
Jabra has a unique shape that has somewhat of a point on the top and this interferes with temples when I’m wearing reading glasses. Not a big problem and I deal with it, but that is still a minor downside of the design.
I am using regular (MP) receivers initially, my provider at Costco (whom I really like) doesn’t think I’m a good candidate for M&RIE. The domes slip on and off as expected, and wax filters seem easier to change out than KS9s. But then again I never had a problem with replacing wax guards for KS9s.
Jabra HAs sound … really good! The sound is different than KS9s – overall, more of an open, fuller and expansive type of sound if that makes sense.
HAs were set up using Jabra (Resound) Audiogram+ algorithm and this definitely emphasizes high frequencies. Only adjustments we’ve made so far is to turn down the default volume a couple of clicks. With high frequency emphasis and initial volume levels, I felt once again like I did when first wearing HAs – i.e. water running in the sink, crinkling paper, etc. were jarring. Adjusting the default volume down just a bit has fixed that up well for me.
The Jabra app is nice, and I find it to be much more useful than Phonak app. Previously I used the Phonak app with KS9s maybe once a month, otherwise just used Autosense and left it at that. I have been using Jabra app frequently to change settings and apps and find it to be of much more value.
Wind noise when walking outdoors was a problem with KS9s and is a problem with Jabra. We added an “outdoor” program to Jabra app at my last appointment, and this is supposed to help but I haven’t been able to try it as of yet .
I regularly used the TV Streamer with KS9s, and so also got the Jabra TV Streamer. KS9/Phonak streamer is good but overall I like the Jabra/Resound streamer better – it works better with connection and range, and I can control function and volume well with the Jabra app.
While overall HA experience has been positive, other than TV streamer, the rest of streaming has been a mixed bag so far. I am an Android user (Galaxy S22 with Android 13) and BT integration with KS9 (Phonak) is great. I knew going in that Jabra has been designed for, and works best with iOS and iPhones. HAs link up successfully with Android, and the Jabra app connects and works well.
Phone calls connect well but are one-way – i.e listen through HAs and talk through mic on phone, that isn’t a problem. But, overall the sound for phone calls and all other streaming (music, audiobooks) from phone is odd – it seems to switch back and forth between a centered stereo image and noticeable discreet left and right. The sound seems to move from center to sides and back, randomly and frequently.
My Costco specialist didn’t have any ideas for streaming correction, and I’ve not yet been able to get thru to Jabra tech support to discuss – hold times have exceeded 30 mins couple of times I have tried.
Has anyone else had any experience with Jabra and Android streaming? I’m so far not getting used to it and this is annoying, so we’ll see if it becomes a dealbreaker during my trial period.
I’ll update further with anything new.