Having landed on the Enhance Pro based on a lot of reading, I went to Costco for a hearing test and test drive of the aids. At the end of the session the fitter sent me out to stroll around the warehouse to get a sense of how the aid performed. I was mightily impressed. Background noise was well managed, the sound was remarkably ‘natural’, with none of the overdriven mechanical tinniness I’d had when trying other aids. Most impressive was that I heard passing conversations clearly, which was a very nice surprise.
Two weeks later I went in to have a final fitting and take delivery. Had the same fitter. When we got past the initial test and Rear Ear measurements, things started going off the rails. She eventually reached out to Jabra/Resound audiologist for help with setting up the Bluetooth connectivity and tuning the aids. The final result was extremely disappointing. The sound is very tinny in all modes, but worse overall in streaming mode. I had a couple of calls on the way back to my office and would have done anything to stop the aids from picking up the calls. Sound was terrible and the callers could barely hear me.
So now I’m not using the aids. Have a second fitting appointment in a week or so, but my confidence is low. Having experienced how well they can work at the initial try out I now have my doubts that she will be able to get them set up to that level again. I spoke to Jabra support, who were equally puzzled by how a great initial test fitting could be so good and the full fitting could be so bad. Their suggestion was to ‘try other Costco hearing centers until you find a good one’, which sounds like a tortuous path.
I would gladly pay a good audiologist to set these aids up properly, but its unlikely that will happen given I bought the aids from Costco and the Jabra setup software is unavailable to anyone but Costco.