Is There A Reason Why Oticon's Companion App Could Not Have Been Programmed So I Could Save My Volume Settings?

Question and Answer
21

@Zebras: You’re so right! I’ve given up on it and have scrubbed it from my phone.

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22

Oticon is aware of this issue.
I gave the Companion App a 1 * review on Google Play Store, and described in detail the issue with the App not running in the background, and having to start it each time.

Their App support team is working on this issue, and they say they are making “other” improvements.

You may wish to try the ON App. The ON App stays “ON” and is always available.
Hard to believe anything could be slower than MyPhonak!

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23

@flashb1024: Thanks for the tip. Here goes nothing! Busy now … TTYL

24

The On has stopped connecting to my Xceeds so I’ve given up with the On. I have two pairs of Xceeds and both are not connecting anymore but were before hand.

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25

I hadn’t realised it had to run in the background.
I still learn even tho I understand technology quite easily.

26

Hi @zebra, do you program the Xceed yourself or take to the audi to program. You are using an acrylic made mould for your xceed?

27

@danka

My free pair were set up by an audiologist but I bought a second pair and now program both pairs.

I use silicone ear moulds.

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28

Noted with Thanks. Have a nice weekend.

29

@danka: Good morning! Are you responding to something I posted?

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30

@SpudGunner

@danka responded to me and I was notified.

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31

@Zebras : Yes, I realize that - I’m wondering why I was notified, too.

32

@SpudGunner

I think there are a lot of bugs on this forum.

:slight_smile:

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33

No bugs, just Zebras & Orangutans!

Yes, if it loses focus it closes, just like MyPhonak, whereas the ON App stays active in the background so can be instantly accessed.

I’m sorry it didn’t work for you. Do you use an iPhone or android?
I know several iPhone members have uninstalled the ON app.
It’s quite stable on my Pixel phone.

35

Of course not.
It’s a “Hidden Feature” :sunglasses:

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36

No that there is funny :rofl:

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37

You are the OP.
Your hearing tracker notifications are set up that way

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38

Doh! (Do I ever feel stupid!)

39

Maybe there are connected somewhere where the connection line is not broken. So you and Jim get notification. Not aure whether it is a bug in the forum?

40

OMG!!
He said it it :rofl: :rofl: :orangutan:
You know I’m jes a funnin ya, eh?