@tenkan: The Mother Ship 
has to give you the number (… this is just a guess, of course, on my part).
1 Like
I don’t power down my KS10’s at night when I charge them. I’ve only had a charging issue maybe 4 times since May 2021. I make sure both aids are blinking in the charger before I close it. The 4 times they weren’t charged I didn’t watch to make sure they were seated and blinking.
I just notice in the last a couple times in 2 weeks that my right one will sound like it’s turned off, I can adjust the volume or change the program and it’s fine. It’s a little strange. I’m calling Costco tomorrow for an appt.
1 Like
My wife has had intermittent charging issues with the KS10 similar to other postings in this thread. One thing to check - the connection between the wall plug and the usb cable is unreliable in our case. Once I fiddle with it (push it in a bit) the aids begin charging normally. I discovered this when an article of clothing lightly brushed the cable and the charger went haywire.
After 18 months of solid service, my right hand KS10 is now unreliable in terms of recharge. By this I mean it requires being positioned ‘just so’ to commence charge and stay on charge. I assume it’s a problem with the contacts on the HA as the left one charges in either socket. Different cables/plugs make no difference as has careful dry wiping of contacts.
This morning it required a very thin shim of paper to keep the HA on charge. I’ve contacted my local Costco about repair/replacement (in November I was advised there was no issue around parts or warranty despite the Sonora x Costco break up).
Does the Phonak branded charger make a difference? I’m minded to buy one anyway as a spare/travel charger when I’m on the road for work etc.
I read somewhere about the replacements being a set of aids matched with a charger. Perhaps this relates to manufacturing tolerances or quality control.
1 Like
Can you see any physical wear on the HA contacts? If so then maybe the bars in the charger could be ground down so there’s a high spot where they hit the HA contacts.
I occasionally charge my KS10s in the travel chargers that came with my Marvels. The charger that was used daily for a couple years fits the KS10s about the same as the KS10 charger. The other travel charger has barely been used, and the KS10s take some force to remove after charging.
1 Like
Phonak Charge and Care charger for the win. Never dropped a charge in the 3 months I have had it and KS10s performing better than ever with the clean each night.
OK. This is interesting. Each of my two pairs of Phonak Lumity Life aids I bought came with a charger, but I’ve been putting my aids into either one to charge up at night, never having been told that maybe I need to put PAIR #1 aids into CHARGER #1, and PAIR #2 aids into CHARGER #2. These are inductive charging bases, but I wouldn’t be surprised if there was some connection done so that the aids will only charge up in the base they were sold with.
Can ANYONE out there comment on the charging base + aids sold with it? I will shoot this question to the two audis I know and see if they have an answer.
I’d had a long thread on my issues of batteries not charging up on the Lumity Life aids, and - in addition to needing Android 13 OS on my cell phone - I wonder if my issues are multi-factorial?
It seems you may be the recipient of truly fixed charging issues, if your two sets of aids work in either charger. I have been at a loss as to why the simple act of charging has been such a challenge. I sent my Kirkland (Costco version of the Phonak) aids back, and received a new pair of aids with two charges matched to the aids. They are still performing nearly flawlessly. Perhaps Phonak can match more than one set of aids to more than one charging station.
1 Like