Hi Pro Communication Problem

Hearing Aid Self-Fitting and Adjusting [DIY]
#12

Just wanted to say thanks to everyone.

The 9 pin serial cable was bad, verified with a volt/ohm meter. Bought a new one and found the Hi Pro needed updating. After that off to the races with programming the Phonak Savia aids.

I plan to leave them alone for one week before making any changes. Is that long enough or should I wait longer? I still have all the tinnitus that I had before while wearing the aids. Is there something I could do with the aids to minimize tinnitus?

Now that the Hi Pro is updated, I wonder if I can get it to work on my laptop using the USB connection?

Thanks again to everyone.
Rick

#13

Wanted to pass on an update concerning the serial port Hi Pro usage on Windows Vista using a Belkin serial/USB adapter.

Over the past month I have been unable to get this serial Hi Pro to work on my laptop with the Vista operating system. I have been able to do all my Phonak programming on my wife’s PC that uses the Windows XP operating system.

Over the last couple weeks I have been getting a bunch of Windows Vista updates. So, for the heck of it today I tried again to run the Hi Pro on my laptop tied to my Phonak Savia aids. It worked like a jewel.

Passing on a little info for the DIY people.

#14

please send a link of the belkin adapter, i need to upgrade my pc

#15

The funny thing about this adapter working properly now is I deleted all Belkin drivers from my laptop a few weeks ago when it would not work. I just did a search on my PC for Belkin and could not find anything???

I remember one of the Vista updates was a group of drivers. I suspect Vista recognizes the port parameters of the Hi Pro now. Vista had no problems recognizing all three of USB/serial adapters I tried a few weeks ago. It was just the Hi Pro it did not recognize.

If you are up to date with all your Windows updates I have a feeling you may good to go on the serial/USB adapter with Hi Pro.

#16

I just got a Serial HiPro. And i have the IOGEAR usb adapter on my XPsp3 notebook.
Could someone please provide me with the handshake settings of they are using successfully with the HiPro.
Bits pers second: 9600 ?
Data bits: 8 ?
Parity None : ?
Stop bits: 1
Flow Control : None

Not sure if the FIFO buffers in advanced Com settings apply here ?

I just joined and look forward to a sharing and growing with a great group here.

Not sure if i should have started a new post, but it seems like it is exactly on topic here.

#17

Does anyone know the correct settings to the question posted above? ^^

#18

Hi,
I have similar problems with a USB HiPro . I have windows vista momentarily and want to change to windows 7.
My Hipro CD has no drivers for win7 or vista?
The HiPro doesn’t flash, when I connect the cables to the hearing aids with Phonak softwares like yours. I live in Germany , my English is not so good. If you were successful in the meantime, I would be glad for any further hint to solve my problem!
Thanks
Wilfried (w.brueck@web.de)

#19

I ran a USB Hi Pro on Windows Vista 32 bit operating system. The CD that came with the Hi Pro worked fine. You might try going to GN Otometrics and finding their USB Hi Pro download and giving that a try. Which iPFG program are you running? The 2.5a is the latest. Did you run the Hi Pro configuration under the Phonak tools? It can be found in the Windows “Start” under “All Programs” then “Phonak”.

Good luck

#20

I have a USB HiPro I am using with Win7 64bit and recently it stopped working in iPFG 2.5a. This happened after I installed the fitting software from another hearing aid manufacture. The problem was that the HiPro was moved to com port 6, I moved it back to com 4 and removed the other fitting software. Now, everything works fine. Hope this helps and, by the way, your English is excellent.

#21

As I had trouble with the Hi-pro connection (again), I scourged the net for info. (In the end it was the cable! Make sure to check the connections with a multimeter!!)

The technical specifications of the Hi-Pro can be found here.

1 Like
#22

I’ve never had to dig that deeply into the serial settings for my Hi-Pro (which I have used with a few computers now). Problems have always turned out to be related to drivers for the USB/serial converter.

And do you need a null-modem cable? I do, with the converter I’m using (an long-obsolete Belkin).

#23

The information on the web points in all directions. :slight_smile:
Yes, you need a null modem cable, but unfortunately, there are a lot of them

I. NULL MODEM CABLES

I started with a guide for serial Hi-pro’s on Windows 7:

According to this nice wiki about null modem cables this is a null modem cable with loop back handshaking (,albeit with a mistake in the picture–the text is correct.) I soldered the arrowed connections myself, because the one that I was supplied with—and worked well for a year— was a null modem cable without handshaking.

So apart from the obvious times the system was out-of-order, both worked for me with a connection from the Hi-Pro directly to the COM header on my PC motherboard. I’ve tested the loop back handshaking null modem cable connected to a Serial2USB device with a CH341 chip inside and it worked.

Depending on the connection your computer has to the Hi-Pro it seems that you have 4 (FOUR!) possibilities to try out:

uEEKrsy.png741×350

Obviously you only have to de-/solder the loop back connections to switch between without handshaking and loop back: Both have 3 wires running from one DB9 connector to the other. The Partial and Full handshaking both have 7(!) wires running through the cable.

II. So what do you need?
As I was fixing a system that worked before and I was supplied with a cable that had three wires, I only tried the Partial handshaking. Do you need more? Looking at the wiki for serial ports:

Bit rates commonly supported include 75, 110, 300, 1200, 2400, 4800, 9600, 19200, 38400, 57600 and 115200 bit/s.
Comparing this to the technical specifications that state the baud rate as
1200 (default), 2400, 4800, 9600 or 19200 baud
, the Hi-Pro really has no high speed connection. So it is unlikely that the 7-wires connection from the Partial and Full handshaking is needed. Safest bet is Partial handshaking since it also allows for DTE/DCE compatibility.

However, for compatibility issues, especially those arising from USB2serial (USB2DB9) I would stop fidgeting with those settings and rather look at all four null modem cable options. (Mine only cost around 3€ and it works nicely with Partial handshaking.)

#24

I just went into an electronics parts store and bought a null-modem cable that was in a plastic bag, hanging on the wall (and was the only kind they had).

#25

:slight_smile:

You can check with a multimeter or a battery-wire-light or just screwing it open what pins connect to what.

#26

HI. I can’t connect my Serial HI-pro to my PC. Tell me what cable is needed and PC settings? Maybe you need a special driver? Does the original Hi-Pro serial cable differ from a regular rs-232 cable?

I live in Ukraine, my English is not so good. If you were successful in the meantime, I would be glad for any further hint to solve my problem!

You can write in German, I will translate the translator.

Thanks

e-mail shumov_o@ukr.ne

#27

HI. . I am using a serial to USB adapter. According to my PC the USB/serial adapter is working properly, it does see the adapter but not the Hi Pro. I also use a non-original HI-Pro RS 232 cable, but my PC also does not see my Serial HI-pro.
Tell me what cable is needed and PC settings? Maybe you need a special driver? Does the original Hi-Pro serial cable differ from a regular rs-232 cable?
I live in Ukraine, my English is not so good. If you were successful in the meantime, I would be glad for any further hint to solve my problem!
Thanks
mailto:shumov_o@ukr.net

#28

HI. Does the original Hi-Pro serial cable differ from a regular rs-232 cable? Maybe you have a pinouts the original Hi-Pro cable rs 232?

#29

No its not different, its a RS232C cable with the connector being a 9-Pole, D-range male type (DTE) with a baud rate of 1200 which seems to be the default, this information from the Madsen website, when installing use the default settings, don’t change anything, honestly I don’t think it’s the cables,it’s the driver’s and the operating system, xp and win7 always best, Vista is just terrible for anything!
As one has stated already use the HiPro test from the Phonak IPFG software for installation and test, always worked for me this way, also ALWAYS install the drivers before trying to install the HiPro so no conflicts.

#30

@Shon Please read the whole thread, before posting new questions. I posted the pinout in a post above.

Cables
I use the null-modem cable with partial handshake as described in the post above and a USB2serial converter I bought on AliExpress:

USB2serial
USB2serial.JPG960×147 20.7 KB

This link seems to sell an identical adapter: USB to RS232 Serial Port 9 Pin DB9 Cable Serial COM Port Adapter Convertor Blue SG064-SZ

System
I tested this on Windows 10 Pro, version 1803.

Baudrate
Because of the thread How to speed up your Hi-Pro Serial up to 13-fold!, I changed the 9600 setting to 128000.
ComSetting
HiProFound

TargetConnection
TargetConnection.JPG817×439 33.2 KB

1 Like
#31

The usb/serial adapter I use is the Belkin.
F5U109
I don’t remember if a CD with drivers came with it but it seems like when it was plugged into in the laptop it automatically went out got the needed drivers.
Good luck

Costco Kirkland Signature 7.0/KS7