I’ve had these hearing aids for a year and a half and they work great - when they work. The right side always works and is flawless. However, about a year ago, the left side just stops working at random and often stays off for hours/days, but comes back on again at random.
I contacted the dealer and Phonak about this and I guess it’s not uncommon for the left aid to stop working like this. They provided a reset procedure and I found another separate procedure online.
Procedure 1:
Hold power button for 14 seconds
Put aid in charger for 4 seconds
Pull it out and hold power button for 5 seconds
If the aid doesn’t light up, this procedure does force it to finally light up and blink a few times (green light), and then a few seconds later, it blinks a few times more. However, most of the time, this doesn’t actually make it turn on. Sometimes the light stays on constantly, sometimes the light just turns off and stays off.
Procedure 2:
Hold the power button for 30 seconds
Put in charger
This has worked a few times as well, but most of the time it doesn’t.
Most of the time, I’m sitting around for an hour(s) trying different combinations (back and forth in and out of the charger) and something just happens and it works again. Sometimes it works for 15 minutes, a few hours, a few days or even a week or so. At some point, the left aid just stops working at random again. Sometimes the left aid just doesn’t work for the entire day, so it becomes a 2-day job. Sometimes after a full day, I give up and put them in the charger for the night and it just miraculously works the next day for no apparent reason.
Note: I have this hearing aid hooked up to bluetooth on my phone and also my computer. I believe the problems are related to bluetooth - some flaw or bug that Phonak never fixed. Again, I try combinations of disabling the bluetooth and enabling it while doing my hearing aid resets.
When I first got these Phonak Paradise P90-R aids, I would have given this 5/5 stars. However, I’m getting real sick of playing around with the left aid, with no consistent result with resets. It’s even worse when half the time, the left aid goes out at the doctors office or store - for no reason at all - and the only way to reset is to put it in a charger. Again, getting real sick of Phonak.
Question:
Does anyone know another sure-fire reset procedure to get the left aid working?