This person has communication problems, but has edit: she was accused of not hearing well. She had her hearing tested, and was assured it was fine.
I offered a suggestion that she might find this book interesting.
HEAR & BEYOND Live skillfully with Hearing Loss. SHARI EBERTS and GAEL HANNAN
I said that reading this book was life saving for me. I appreciate learning about it here.
The explanation didn’t go over well. Others said she didn’t need help.
What would you have done? I failed in my attempt.