Yes the hearing aid mutes while is still connected to bt and nothing like disconnection or anything like that.
My bad i got confused explaining that what i meant to say was that when i switch then off and then on it stays the same the hearing aid is muted.
So to try to get it back to functioning i have to place it in the charger because that’s the only method i have found that restore the ha to “normal” i guess.
To respond inline to your post, I am using bold caps, not meant as shouting.
HOW THIS SOUND DIFFERENT THAN BT DISCONNECTION? Because when is disconeected i simply can see it in the signia app amd also when i try to stream something to my has and i have no sound on one so is not bt disconnection, is something else that i don’t know the cause.
HOW DO YOU KNOW THEY ARE ON -IF THEY ARE MUTED OR MAYBE THEY ARE ON A DIFFERENT DEFAULT START UP PROGRAM?
I can know that also for the signia app when i turn them off the app will show that no battery is available.
Like this
I don’t understand what u mean by operator error ?
Operator error, is a term technicians use to refer to errors, not by machine, but by the person. The operator. You!
I don’t know your app, but this graphic shows that it is NOT CONNECTED. IF it is not connected, then obviously, it cannot know the battery condition. Right?
Each hearing aid, can be connected, or disconnected. Not sure if one aid connects to the other, or both connect to BT, or how many BT protocols your units are equipped with.
Today, HAs are complex devices. The more experience one has using technology, the easier it is. I hope you can find someone near you to help you, and also someone who speaks your native language because communication failure due to language, is just as bad as due to hearing loss.
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SheikhD confirmed that he have no Phonak hearing aids. So he have devices with Mfi or ASHA. And the Mfi/ASHA devices each device connect separately to the phone. So it can happen that one device loose the connection and the other is still playing the stream.
@SheikhD what model / maker are your hearing aids? And at which place is your phone during streaming?
Well, considering the possibility that this is EMI, the interference doesn’t need to make the aid disconnect. Or restart. Or do any particular thing. Although it might do any of those. It causes abnormal behavior - interference in operations caused by radio energy received. If your microwave, or Wi-Fi router, or a BT or Wi-Fi enable device (or any of thousands of other kinds of devices that operate in the ISM band (or any other band!) interfere in the normal operation of the device, then it can be a real nightmare to figure what is causing it and how to prevent it. I’ve seen organs pick up ham radio signals. Airport radars interfere with radios, computers, and various receivers. But it may have nothing to do with that. I’m not familiar with OP’s aids, just an electrical-computer engineer with too many instances of emi to write it off quickly.
How random does it occur in terms of locations, time, associated devices, etc? Try to isolate variables to the extent you can. That will help eliminate things it is not, and allow focusing on what it might be. Device malfunction is also a possibility. I dunno. Basic problem solving skills apply. And common sense.
WH
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Love this answer… Exactly right!
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Lol i thought u were talking about something else with the operator thing my bad lol.
Of course is not connected that screenshot was made when i turned off the right ha to see if it was a battery problem but it wasn’t. I made it to show u how it works with signia.
Both of my ha connect to bt is a binaural connection.
Lol i do have a lot of experience my friend but this is a problem I’ve never encountered before in my life.
Ty for ur answer it really helps to see if someone might have information or experience similar to mine. Ty 
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Thank u for ur detailed answer yes is going to be a headache trying to figure out what is causing this random mute in the mics of my right ha.
The randomness of the mutes has no pattern. Sometimes it happens in the middle of the week, then again in 2 days, and then in 4 days. There is no pattern at all. As for devices the only ones associated with my has are my cell phone and my computer.
My hearing aids are the Sgnia Pure C&G 7AX.
One thing that i want to clarify is that it mutes not necessary when i am streaming something but when i am using the ha just in normal mode.
My phone is usually on my hands or in my desktop usually within the parameters to keep the connection stable
Well, by associated I’m meaning in the same region so as able to cause an issue, possibly. “Guilt by association”. Be aware that inverse square law applies until you get into near field. When you get really close I think it’s inverse cube. The power goes up a LOT as you get closer to a device emitting a signal.
There are a couple oddball frees involved sometimes too, the Phonaks use a lower freq for the aids to talk to each other. 900M or some such. But you’re not likely to run into something that will hit there.
WH
I believe that my comments were mostly inspired by your claim that only placing them on charge can reset them. THAT is what I don’t believe. If you truly are turning them OFF, via the HA button, they should be just as off, as placing them on charge. Coincidentally, the HA buttons, are the easiest to err in using. You can do too short a press, too many presses, even too long a press.
Furthermore, if only placing them on charge resets them, which only takes a moment, then a solution is achievable. Does a magnet, cause them to shut off, in order to charge, or does a current, or a short between contacts, cause them to switch. Knowing that might allow creation of an improvised, micro switch that you can keep in your wallet, or pocket.
Your original worry concerns the aids muting when you are outside away from the charger. When they are muted, have you tried going outside and then turning them off and back on?
Huh interesting i don’t know much about fields but i get your idea ty i will check that too.
ok don’t believe me then, cuz I am not lying on something so sensitive and crucial to me, but thank you for giving me your time and opinions. Cheers
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yep i have tried that the day my right ha muted when i was on the street and nothing happens it stays the same muted while still on.
that’s why you need to turn it off.
turn it off, and unless the button is defective, it can be turned off from the button with the correct syntax.
the thing is i do turn it off but obviously im not going to hear the ringtone of turning off cuz the ha is muted.
NO the hearing aid is NOT muted if is OFF.
Muted means that it is on, but not producing sound by choice.
OFF means it is not energized. Not active.
All this keeps coming back to me, as if there is some disconnect between their operational controls and what you are doing, or know to do, to turn them off.
i understand why u are saying this, but why u don’t believe me that i know how to turn it off ?
Because as i say it way before i can see it in my app if the ha is on/off so when i hit the button for 3 seconds i can see in the app that is no longer connected because is off, in the same way when i turn it on it appears in the app connected because is ON but it still has no sound so that’s why i was explaining that i need to place it in the charger to regain normal functionality in my right ha.
And this is why i started this post because i don’t know what is happening with my right hearing aid.