I know this topic has come up before but here is my personal experience. I purchased my Zerena HA’s about 2 months after first trying a pair of Brio 2’s which I returned because I just did not like the sound and the fact I had to use the Com Pilot. I tried to work through the issues with the Brio 2 but the fitter, who is also the department manager, was not especially sensitive to my issues. She had it in her head from the beginning this was the product for me and nothing was going to change her mind. Needless to say we did not have a warm and fuzzy relationship. I finally just gave up and returned them much to her very obvious dislike.
When the Zerena aids became available and after settling in to the fact that I really needed hearing aids I decided to try again but with a different fitter. At the time of purchase I was led to believe that having a t-coil would be of value and that since it used the 312 batteries it be the same size as the ones without the t-coil. Well, when I got the aids they were noticeably larger and then I found out there is no place that I go that has supports the t-coil technology.
At my first post purchase fitting I expressed my satisfaction with the product but said I want to swap them for a pair without the t-coil. Which would shrink the size and free up a program spot since they are limited to 4. The fitter was not pleased but certainly not angry. She said I would need to purchase a new pair and return these when I was ready. I figured I would wait for a while just to make sure I wanted to keep this particular brand. She agreed.
Fast forward to today. The adjustments have made and these HA’s very wearable. Thanks Volusiano for telling me how to have the auto program set so it would not go in and out. I once again told her I want to swap these for the one without the t-coil. She said she spoke to her manager and there is no simple swap. I said I realize I would have to purchase a new pair and return these. She said if I do that that will be my third pair and I would no longer be able to purchase hearing aids from Costco. I explained that i was sold a product sight unseen and it was not as described. No matter three strikes and you are out. I also said if that is policy than it should be so stated somewhere to which she replied “maybe it is somewhere”. Be assured I am going to return these and if Costco no longer wants my business I can live with that. I have read posts on a number of sites that talk about the attitude of employees in the Hearing Center, many of which are not very complimentary. I had one good and one bad. My current fitter is new and is under the thumb of the ugly manager so I certainly do not blame her. She has been so good to work with on fittings. The end.