Confirming Widex Moment programming requirements

Hearing Aid Self-Fitting and Adjusting [DIY]
#30

Yes, we already knew and didn’t need confirmation, I was just saying that he didn’t realise it was just an update on the software that was needed to get him up and running.
As a side note, that Prolink is way overpriced for sure, although I managed to get one by auction for my Evoke models, for the same price as I paid for my Noahlink wireless, if you wanted to do wireless programming then you had no choice.

No doubt all future models from Widex will use the Noahlink wireless as well, as it would be crazy for them not to.

#31

Yep, I understand his old Compass GPS version needed to be updated. I think we were talking about 2 different things. It’s not important.

Let’s talk about this instead; I agree with you that Widex is likely to use Noahlink Wireless on models that will come later, after the Widex MOMENT. But not all models!! They still have non-wireless models and it seems they have painted themselves into a corner.

That is, you cannot select a wired program device! Widex Compass GPS fitting software uses wireless programming devices only (no Hi Pro). That’s why they need that stupid battery operated WIDEX PRO LINK Connector (that fits atop the WIDEX PRO LINK). You can scroll up to near the top of this thread to see a picture of the connector with cables.

So my guess for future wireless models is (Noahlink Wireless or WIDEX PRO LINK) and (WIDEX PRO LINK Connector with cables sitting atop the WIDEX PRO LINK) for non wireless models.

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#32

Oh wow I didn’t know that, that’s definitely not good, as only having the one option means if you can’t get hold of the Prolink
(not always available even on eBay) then your out of luck for DIY on your wireless models.

Yeah I agree, it’s not the ideal, so again having to find that plus the Prolink itself, just isn’t going to be easy.

So yes looks like it’ll have to be as you say for Widex programming for now, but Widex did do a deal and merged with Sivantos and are now part of WS Audiology, so could be some changes coming in the future for the programming device, Afterall the Noahlink wireless is supposed to be the industry standard.

#33

Hi All, this is my first post so please bear with me. I am new to HAs and recently bought the Widex Moment 440 for each ear. I have worked with my Audi for the past 2 months to get them fitted and am reaching a high level of frustration. Given that the round-trip drive is over 2 hours, she arranged for me to get the Widex Remote Link, so that helps save on gas.

I have a background in audio and have worked with sound systems, circuit design and fine-tuning audio installations for several decades. I’m also comfortable with computer software. I seem to be a candidate for doing my own adjustments to the hearing aids. Can someone point me to where on this website (or another site) there is instruction on using the Compass GPS software? Also curious whether my Widex Remote Link would serve as suitable hardware or whether it would be better to get a NoahLink. Finally, like others, I will need a copy of the Compass software.

Sorry for the long post. Thanks to you all, this is a great forum.

#34

Sure, you’ll need the Noahlink wireless programming device for the moment’s.

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#35

The Widex Remote Link (together with your cellphone) allows your Audi to use Compass GPS fitting software to create a new fitting session and then apply the settings remotely via (cellphone and Widex Remote Link) to your hearing aids.

Compass GPS fitting software (together with a Noahlink Wireless hearing aid programming device) allows you to create a fitting session yourself, and apply the settings directly to your hearing aids. Though this requires a learning curve.

For DIY Help 24/7; Click any PVC Avatar; and then
Click PVC’s Featured Topic; Hearing Aid Fitting DIY School and Fitting Software
There you will find two clickable links for (DIY School and Fitting Software).

#36

Does anyone have the Widex Compass fitting software? Was going to attempt to program functions in my daughters Phonak, but would like to try it first with a pair of my Widex Moments. Since they both use Noahlink Wireless, I can do both! Thanks in advance!

#37

Sure, good you have the Noahlink wireless already.

#38

I downloaded the Compass software and tried to install it. The first pause was the installer asking for “MS Visual C++ 2013 Update redistributable package”. I clicked “yes” for it to install this bit and it failed after a few seconds. (I’M on a Windows 10 environment). I clicked through this requirement and the Compass install resumed to completion. However, at the end it asked if I wanted to install a USB Link Driver. I assumed this would be required for connection to the NoahLine Wireless, so I clicked “yes”. This install failed because it needed “Microsoft .Net2”. It said I could get this from Microsoft (and even gave me an address), but MS says this bit of software is no longer available.

Compass appears to function and I even ran an Update, so I have the latest. But, it won’t show any linking hardware in the Settings page, so I can’t connect to my HAs.

Other than switch to Windows 11, is there anything else I can do?
Thanks!!!

#39

This is for an older programming device, it’s ok to install as it won’t affect anything you want you to do

If you did the update without issue you have everything you need.

I don’t understand this part, all you do is connect the Noahlink wireless and compass will automatically “find” Noah, which will be listed in the drop down menu from the fitting page (with other programming devices as well)

You can manually do all of this just by making a client and choose the Widex moment models you have, and then click on connect which will force Noah to connect.

But just to confirm that you get the flashing green lights on you your Noahlink wireless when you connect to your USB port?

Updating to win11 is pointless, as all work perfectly on win10.

#40

When I plug in NoahLink Wireless I get two steady green lights for about 1 second. When I click on the “connect” button on the Compass software a box pops up telling me that “nEarcom” is not available. This appears to be what requires “Microsoft .Net2”

On the Fitting page the drop down box to select the programming interface is greyed out. I’ve started a session, named a client and picked my aids from the list. The Connect button just tells me nEarcom is not available.

#41

Here’s an excerpt from a DIY School PDF file named
(Fitting Instructions Widex Compass GPS);

c1
c1984×823 114 KB

#42

This is a really old interface used by Widex, so can’t understand why it’s asking for this, same with NET Framework 2.0, which is from 2007! available from here https://www.microsoft.com/en-us/download/details.aspx?id=6041

I don’t know what is happening with this install, but just uninstall and reinstall compass GPS and do everything it asks, the greyed out dropdown menu is unusual.
I’ve installed the software many times on different PC’S. So try again and see what happens.

#43

Both of you have been helpful! Thank you for sticking with me.

Following PVC’s diagram I now have NoahLink appearing in the dropdown box. However, “connect” still does not work and the “test” for the interface appearing on the Compass Set Up page indicates that “Connection to your NoahLink Wireless Could not be Established”.

My NoahLink was recently purchased “new” from eBay, from a seller with 100% positive feedback and a history of selling other hearing-related items. Everything looked brand new (box/hardware/packaging) and I get two green lights plus a Windows chime sound when I plug in the USB connector.

#44

Unplug your Noahlink wireless. Restart Windows and plug it in again.

Read a DIY School PDF file named (Noahlink Wireless - Instructions For Use).

#45

I’m not really keen on installing something intended for Windows XP. However, I have checked my Windows Device Mgr and it shows the NoahLink but it also says there is no driver available. If the driver is internal to Compass, the Device Mgr might not see it?

Otherwise, I’m at a loss.

#46

You can get the driver for the Noahlink wireless elsewhere, but you don’t have to install the Microsoft .Net2 anyway, you now have compass working.

https://www.himsa.com/himsa_download/noahlink-wireless-downloads/

#47

Compass GPS installs the driver and then when you plug in Noahlink Wireless it finds that driver. Maybe you didn’t install Compass GPS first.

#49

You two are awesome!!!

Finally got everything working. Tenkan’s suggestion to download the NoahLink driver did the trick. I opened a session, took a look at what my Audi had done, and then closed the session and saved all her settings. I even took a couple of screen shots.

Now the fun begins (and the learning curve that goes with it).

I’ve watched the two Widex-Moment-specific half-hour courses on AudiologyOnline. That should get me started. I already see where my Audi has deviated from the Widex recommended process. She didn’t use the Feedback test or the Sensogram (pseudo-REM) test.

Thanks again for helping me out, and for all the good work you two are doing on this forum.

I have a technical question regarding the Widex phone-Ap. The Ap has a 3-band equalizer that allows the user to make crude adjustments to the gain in Bass, Mids and Treble frequencies. Does anyone know the range and center frequency for each of these 3 equalizer bands?

#50

Glad you got it up and running, so far all good going by what you’re doing.

Very good question,but unfortunately I can’t help with this, you could dig around on the web, you may find something in a Widex white paper? Or you could reach out to Widex support, possibly get something out of them.