Cochlear Nucleus 8

[stevemink]

You know its not always the case, but everyone (CI implant makers) love you when you’re buying in for the first time spending BIG bucks through medicare, out of pocket, other insurance, etc. for your first cochlear implant. Then once you’ve paid out $50,000 to $80,000 for a CI and completed your testing/learning curve, support service down the road can drop and in the case of Deaf_piper - drop severely,

Yea everyone’s your best friend when Big Dollars are involved, but when you need urgent service, repair work or replacement parts, etc., down the road - your best friend might not be so friendly.

[Bimodal_user]

CI is on the right side? Impressive!

[ssa]

Yes you read this correctly!

[Deaf_piper]

I’ve had my new N8 now for a week now, and I’m still getting used to it. My AuD just copied my N7 map across onto my N8 processor. I go back in a months time for my annual check and mapping. My Nucleus Smart app doesn’t look right to me? It looks different to what I remember. @ssa does your look the same? Isn’t it meant to have an automatic forward focus scan?

[ssa]

@Deaf_piper

@ssa does your look the same? Isn’t it meant to have an automatic forward focus scan?

Yes and no if you copied over your n7 map like i did but you need to have the audiologist program it to have automatic FF. My nucleus Smart app is different now because of the Automatic FF and the new hearing aid pairing capability

[Raudrive]

@ssa

you need to have the audiologist program it to have automatic FF.

Are you liking this FF automatic feature?
I am curious if it might be disturbing at times.

[ssa]

Yes, i have it as my primary program.

[studio.prawns_0q]

Are you still having the streaming issues?

[Deaf_piper]

@studio.prawns_0q no, I haven’t had any so far. Only problem I’ve been having is people speaking sound echoey. I’m hoping this can be mapped out in August.

[jim_lewis]

@Deaf_piper

my processor sat in Cochlear Sydney (head office) and no one thought to post it to Melbourne

Surely they use tracking for such an important item when they mail it (if they don’t, they’re dodos). So another idea when they mail something of yours in the future is to ask them to cc: you via e-mail the tracking number. Perhaps Melbourne could do that on the return, too. If they ask you why, you could explain what happened to you this time around.

[Deaf_piper]

My N8 is loosing its marbles, and so full of goblins it’s not funny anymore. I’ve got another very confused app message? My mental acumen is still very much on the ball. I’m having huge doubts about my N8 though. This is the second message in the last 2 weeks.
This is the first message.

This is the second message just now… I only have the one ear that is implanted as Im bimodal. Sigh.

[ssa]

That never happened to me… wow, bad coil?

[Deaf_piper]

@ssa I think it must be a bad coil. But I’m not sure , as I don’t have any other type of interference at all, no static type noises to suggest broken wires etc. But I will change the coil to see if it stops the app messages.

[merisko]

Recently I had to replace the coil. The app actually said “Replace coil”.

[Raudrive]

Try disconnecting the coil from the processor and reconnect. Make sure you connection is tight.
Do you have a spare coil to try?
Let us know.

That second picture is strange for sure.

[Deaf_piper]

I’ve put on a new coil today. I deleted the Nucleus Smart app and reinstalled it again. I rebooted my iPhone yet again in the hope it might help.

My AuD said to delete the app and don’t bother about using it. That would be OK if I had a remote, but I don’t. It’s just so frustrating, especially as I’m not at all technical in any way.

[Raudrive]

@Deaf_piper

My AuD said to delete the app and don’t bother about using it.

Have you tried using the Cochlear chat on the Internet? Once you do it’s very helpful and straightforward/easy. This is how I have gotten the best help.
It almost sounds like your audiologist is quitting on you.

[Deaf_piper]

@Raudrive

Have you tried using the Cochlear chat on the Internet?

Rick it’s 10:30pm Friday night here, so I can’t do anything until Monday now. But I’ll give the chat on internet a try on Monday.

[ssa]

@Deaf_piper

My AuD said to delete the app and don’t bother about using it. That would be OK if I had a remote, but I don’t. It’s just so frustrating, especially as I’m not at all technical in any way.

lol what? how does that help you? Your audiologist is an idiot…

[Deaf_piper]

It’s definitely not helpful, and I do agree with you it was a ridiculous thing to say…

Here in Melbournes population of 5.11 million and I only have 2 clinics to go to that do mappings in this city.