@studeimus Last night when I went in to look up my firmware version the app would not display it, This morning I tried the same thing and I was presented with a new privacy agreement to sign, after which it seems to be working. I can confirm that my most recent firmware update was to 9.68.1.1, which I believe occurred around November of last year. This is also when I discovered that this class of firmware updates is not the type that can be done OTA (over the air). I had to personally request my Costco service rep and demand they look it up and then install it (I also changed to a different Rep that was more attentive to my needs and concerns. At the same time Samsung was also making some updates to the Bluetooth components of its operating system. After installing both the Samsung’s update AND the Jabra firmware 90% of my problems went away. I still have problems with Bluetooth dropping from time to time and so finally called the online support. They acknowledged there were still issues they were working on but he felt that they would have a solid fix when their new operating system (One UI 7) is rolled out later this month with the new S25 phones. I should note that even though the S23 appears to be qualified device for the Jabra’s they never updated their list to include the S24 (presumably because of the problems they have encountered). It so happens that I have the new S25 with One UI 7 preinstalled arriving by UPS in an hour or two. So, I may have more to report next week after I get everything switched over and tuned up.
The Consumer Electronics show just showcased a lot of new hearing aid technology and products, so there are now a lot more new product updates and competition out there. If the One UI 7 release does not do the trick for me later this month (and / or a new Jabra firmware to match up with it), I will start looking for something else later this year after the dust settles with the new Bluetooth protocols, and the Hearing Aid engineers have figured it out. I don’t believe there is any manufacturer that has been able to successfully integrate the new Bluetooth protocols with their operating systems for Apple, Samsung, or Google’s implementation of Android. At least, I believe your HAs are still under the return policy for a couple more months. Good luck.