Bluetooth connects when I don't want it

Hearing Aids
1

I have Phonak Audéo P90-312 's. After 2 years of use they suddenly either start up or switch to Bluetooth for no reason.
On my iPhone the only ones connected to Bluetooth are LE_L, LE_R and the other streaming one (?) which I have changed the name of.
How can I fix this?

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2

Try to silence the sound of notifications.

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3

I had similar issues recently. Try restarting your phone.

4

I have always had notification sound on and never had a problem. I cannot turn it off because it is important for work.

5

Michelle, I turn my mobile off every night and on in the morning, the same as I always have done

6

Allright. Are there other Bluetooth devices besides the iPhone that HA could connect to? Or maybe there are apps running in the background that could play sound and trigger Bluetooth.

7

Do you have myPhonak installed? I find the LE_L, R can be problematic with that app. Not sure why. You could try un-installing the app, also “forget” your aids on that iPhone, then turn BT OFF … ON, and re-pair and reconnect the aids WITHOUT the myPhonak app. See if that stabilizes the BT connecting with your aids.

Occasionally, I have some “interference” if I have BT turned on my laptop AND the cellphone BT on, paired + connected to my aids. So you could always try to turn the BT off any device you don’t need and see if your situation stabilizes.

I have an Android phone, so perhaps things are different with iPhone. Hope others chime in here.

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8

Could also be Bluetooth problem. Try to ask your Audi to check if your hearing aid has the most updated software version. I recently updated firmware to 1.0.13.0 version.

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9

You may try resetting the HAs as described in the video.

10

I have been trialling Audéo and now Sphere. They both have this behaviour. Whenever an animated web page is displayed it switches to bluetooth streaming. When I scroll past the item the HAs switch back to Automatic. Very annoying

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11

There are annoying autoplaying pop-ups, advertisements, or videos. In the internet browser settings (Edge, Chrome, Firefox, Opera, etc.), there should be a feature for turning them off.

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12

I believe this is a Phonak issue. Other brands do not have these problems, e.g. Widex

13

You should be able to go into settings and turn all that stuff off.
I use Brave with an add blocker.
In settings it ask if you want to turn off auto play videos, sound, no pop ups.
I haven’t seen that stuff in forever.

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14

Same experience. Even if there’s no sound to stream, I hear a hiss of sorts until I scroll on