I’ve had KS-10’s since May 2021. A few intermittent problems have popped-up the last 2-3 months. Rebooting the aids by holding the off switch for ~15 sec. sometimes helps.
Occasionally the Easy Line app tells me the the charge level is low late in the day but when I put the aids in the charger, one changes from flashing yellow to flashing green (indicating nearly full charge) in just minute or two. And then Easy Line says it is nearly charged (which I don’t believe). So I take it out of charger sometimes reboot & re-insert and then it (usually) flashes yellow and gradually gets charged.
Other than the occasional hiccup plus moderately shorter life, the aids are still working well – I hear better than with my previous KS-7’s.
I’ve not heard of changing the built-in battery. But if the aids get much worse, I may see if Costco can get them fixed. And after 3 years, my health insurance will cover another pair of aids.
Update: tonight with both aids @ ~40-50%, I put them in charger and the L one was flashing green after a few minutes while the R was flashing yellow. Easy Line showed they were 99 & 70%. I took L out of charger, Easy Line still showed 99%. So I rebooted L & put back in charger, then Easy Line reported 85%. Now, several minutes later it shows 93 & 79%