I’m able to get this device to work on the set in the living room because that TV, also a Samsung, is just a regular LED. Mine is digital, and after doing a search on line, I’m realizing that the the out put is an analog sound and with a digital TV, I’ll probably an adapter. Below is what I found when I did a search of the problem to see if anyone else has experienced this:
Q: What happens if my patient has one of those new TV sets that have a digital
audio signal(coaxial/optical) output instead of the standard stereo analog audio
A: One may use a Gefen TV adaptor that converts the digital output to the analog
form. It costs about $60 ( www.gefentv.com).
So…I’m thinking this is what’s causes the problem…not that I’m not hooking it up right. It’s working fine on the other TV but it’s just not happening on the Smart TV. I’m a tad surprised this wasn’t discussed when I was first given my TV Dex…but maybe none of the customers at that time had a digital TV? No idea…