I’ve been experiencing issues with the Widex Allures that I’m trialling. I contacted Widex support and their reply was fairly abrupt - I was told to tell them the details of my audiologist as they only offer support via the audiologist and don’t support individuals. This strikes me as a little odd - it will be me that parts with the thousands to buy the devices and me that needs the technical support. Is this common practice?
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Manufacturer don’t deal with end user (Usually), they deal with hearing care provider (audiologist).
You should contact your audiologist, and if you aren’t happy, then move to another audiologist.
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I wonder then why they have a public-facing support page that seems to encourage the public to use it?
Phonak are the same. Public page but the only response from them, is to contact your audiologist.
Should say, Oticon are the complete opposite and we’re willing to help me.
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l wanted to say the same about Oticon - called them just a few days ago and got a real person who gave me real answers.
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