I have a new Samsung S25 phone and have just discovered that the Moment app for the phone is not supported on that device. The hearing aids themselves pair with the device and I can use basic functions on the phone to control volume, etc., but the Moment app itself doesn’t work. Widex says it is not supported: https://www.widex.com/en-us/support/compatibility/
My audiologist was unaware of this as well. She tried her best to give support, but it didn’t work (and only after spending 45 minutes with her did I discover the compatibility issue is known to Widex).
Of course getting support directly from Widex is out of the question; they expect you to go through the audiologist. They “helpfully” provide a contact form, but it is completely broken and never actually submits the question to Widex.
Anyone have any idea when/if the app will ever be fixed? I have to say this has always been a terrible app; so much so that I’m really considering getting a different brand of hearing aids when it is time to replace these in a year.
How are you finding the hearing aids? I appreciate this can be frustrating. I have the Moment 440s and love the Widex sound, I changed to iphone as it is fully compatible with the Widex range & a family member has Widex Mrics & uses them with a supported Samsung phone without any issues. It’s unfortunate you were not aware of this before purchasing the new phone. You could change your phone or as you have said, consider new hearing aids but it would depend on how you are getting on with your hearing really as to what to prioritise.
Eh…when they work they sound great, and this is my second pair, but they always need servicing once or twice a year, and even when I had a supported Samsung phone, the app has always been terrible. Like, I’d have to repair with the app twice a day. If these were cheap knock-offs, that would be one thing – but for the price of these, I’d expect fewer service calls, better app support, and generally to be happier with the experience.
And I don’t mean to sound like I’m attacking you; I do really appreciate your response. But it’s not “unfortunate” that I wasn’t aware of this before purchasing the new phone. What’s unfortunate is that Widex can’t get it together to support the flagship phone of the largest cellphone maker in the world. As you said, it’s frustrating. Thanks for letting me vent
