Technically it is ONLY available online i.e. it is opened through a browser. It is not a stand-alone software one could download to a computer.
Good morning, Ellison, I’m sorry for your frustration. After much trial and error, and through the suggestions of this forum, I believe we’ve found a solution for the warble. It is, in-fact, the dynamic feedback suppressor that has been causing the trouble. We’ve turned off the feedback suppression and no more warble. The sound is brighter with it off so I’m working to try and get that figured out. After about three weeks of trial, I am now recommending these to my musician colleagues with the understanding that a few bugs still need to be worked out.
Again, sorry for your frustration and I hope my experiences help in your search.
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how do I get to it on my browser? can users get to it or is it only for the professionals?
At this point it is only available to professionals i.e. individuals or clinics with a Widex account.
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Hello Robsmusings. Indeed, this forum is great. It gave me the confidence to explore with my assorted audiologists the pitch-shifting warble and other degradations that we learn don’t necessarily have to be endured. The key, I think, is to share lifestyle info with the practitioner. Sing if you need to! Or play a mouthorgan to pinpoint high-end distortion! Some clinicians might be irritated, others - like my wonderful young Italian - relish the challenge, then share in the joy of a very successful fit - even when obliged to coax an old and basic UK aid into becoming musical!
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That was easy enough to solve with the previous generations so I’m assuming you can do this with the current, or will be able to. The reason the sound is brighter in Pure mode is because the mics are still sset to a mostly Omni configuration which means a lot more sound is in your face at one time rather than applying compression and the delay effect to the sound coming from behind you. All this to say I know exactly what you’re experiencing there. That’s a real shame that the feedback manager is warbly and appears to be iliminating the high freqs although in fairness I think what it’s probably doing, is shifting those higher brighter frequencies by a margin and this is causing you to hear a warble.
Anyway the thing to do here, is use the EQ on the app. Now this might be tricky as I’ve heard the cloud software only supports 3 programs at the moment, but more must be coming. Personally I configured a Pure program to turn down the highs and I think the mids by just a little bit, just enough that it wasn’t so sharp. You might find you need the gain entire turning down by a couple of clicks as well as it’s a much harsher full out in your face sound.
What I would encourage you to do with Pure mode though is just listen to some speakers, they sound amazing with it, if you’ve not done this already 
Maybe audiologists and users can pressure Widex to rethink this. I was probably going to try Allure but maybe not if all DIY is impossible.
This form seems to alllow one to contact Widex for any country: https://www.widexpro.com/en/service/contact/
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I’m two weeks into a trial period with a pair of Widex Allure 330. I think they are overall better than my Widex Moment 220. However, I do not feel that the Allure are even close to being $7k better. The audiologist who fit the Allures charges top dollar along with a, $300 penalty (aka handling fee) if I decide to return the Allure. I wasn’t aware that Widex charged what I consider to be a penalty. OR, maybe this audiologist has her own policies. If so, that is a deal-breaker for me.
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It’s a bit strange.
It all depends on how much time and work were provided during the initial fitting. Was REM performed? Did you receive custom earmolds? Et cetera.
No REM. I tried Oticon Intent prior to the Widex Allure but returned them only because I prefer Widex, but only for music. I found Oticon more comfortable overall and wish music sounded better to me when wearing them.
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There is always an acclimatisation period. I wore Widex for 13 years before I bought my first Phonak HA and I was after music school. So it is possible, although may be difficult, which I understand.
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Please know that your frustrations and their differing ramifications are shared by many.
I presently have Widex Moment 440s, ONE Oticon Intent, AirPodPro 2s, and TONS of worries that I’ll never again be able to play the wind ensemble music that I adore.
My hearing was damaged by a 5 week COVID infection and because my speech frequencies were largely left intact, I never received attention u til my hearing loss was 2 years old.
I too prefer My Oticon for speech functions, and find my Widexes better, but not “perfect”, for music.
I would purchase the Allures if I had to, but having found the Moments as being “not quite” the fix I need, I do NOT want to lay out big bucks for another partial fix. If I could determine which analog HAs still available I’d definitely try that, maybe even the Phonak Lyrics. YES, I AM OBSESSED. Music is THAT IMPORTANT in my life!
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Since I’m NUMEROUS DECADES old, this is not what I’d prefer to read, but it is truly a frantic search to FIND someone with both the technology AND music acumen to respond to the desperation this situation has caused me.
Why hasn’t someone done a master list?
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Couldn’t agree more! I have several 440 Moments (original, sheer and SmartRic) and Oticon Real 1 and Intent 1. The Oticon’s generally do better for speech, but the natural sound of the Widex keeps bringing me back, more natural and less “digital”!!! Yes, I’m a DIY’er! Even tried the Phonak Lyrics a year ago and the lack of low end killed me!!!
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Do you notice much difference between your three Widex? I was going to try Allure but not if I can’t DIY so now the question is how old should I go? Possibly original 312s is the way unless Sheer or Smart Ric are much improved?
Replicating the same algorithm and settings is difficult to do, I have the 312, original 440, sheer and smart RIC. It does seem (to me) like the sheer is the best of the 4. The 312 being my least favorite sound wise. Doesn’t seem to tune as well. Note that these are simply my observations and there is no science backing my opinions. It could simply be that I need to tweak one more or less than the other. As they say, YMMV!
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Interesting. Perhaps Widex observed this too and this is why there has not been a 312 aid in a long time. They might be relying on the rechargable battery to better power the aids. There’s probably not much interest in higher voltage disposable batteries at this point.
What do you like about Sheer over Smart Ric?
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Button! Ridiculous that you can’t change a program without your phone.
Re: 312, note that it also uses a different, 2 wire receiver, not sure if that might change audio quality.
Warning: This is rather long.
I’ve been wearing Moment 220 hearing aids for several years with satisfactory results. Recently, I tested Oticon Intent (their second-tier model), which offered improved comfort, speech comprehension, and significantly reduced feedback compared to my Moment 220s. However, the Oticon performed worse for music listening, both live and through my stereo system, so I returned them.
Next, I tried Allure 330 aids, which initially seemed better for music. After a month, I returned these as well for two main reasons: sounds seemed to originate unnaturally “inside my head” rather than from the external environment (creating a strange, unpleasant sensation), and they frequently produced feedback, especially when using the control buttons—an extremely disappointing flaw.
Despite feeling discouraged, I consulted a different audiologist who fitted me with Widex Smart RIC 220 aids. These proved successful! They outperform both the Moment 220 and Allure 330 in comfort, feedback suppression, speech clarity, and music quality.
Surprisingly, I discovered the absence of physical buttons on these aids wasn’t a disadvantage as I’d feared. This was an unexpected benefit! The only challenges were during initial pairing with my phone and the Widex TV play device. While turning them on/off using the charger felt somewhat awkward, I’m told this can be accomplished using a small magnet—a technique I’ll learn if necessary.
I hope my experience proves helpful to others considering hearing aid options.
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I don’t know about other states, but in California, by law, you can return a hearing aid within 45 days of the day delivered to you. California law (Civil Code section 1793.02) . It may be worth checking the laws in your state. Seller cannot add fees for this.
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