Where/How can I find the 'technical' sound assistant?

Hearing Aids Manufacturer Support
,
#1

I am trying to be patient for months, because of ‘digging/helicopter’ sound annoys my head. I explained it on my previous posts)

Audiologist in hospital seems don’t know the sound mixing in connection with decibel and frequency rather than Phonak Program Setting such as AutoSense, MPO, etc.

I believe the mixture of decibel and frequency that causes the ‘digging/helicopter’ sound.

Where can I find the information from professional specialist who has experience in technical sound and know ‘how to’ optimise/rectify the specific sound setting in Phonak Program Software?

I just need the technical instruction for showing it to audiologist to see if it works. The specific sound setting is where you see multiple points/highlight selection of decibel/frequency that allows you to move the level up or down. This is different to standard setting in Phonak Target Software.

#2

I’ll throw in some comments you may not want to hear. First: Looking at your audiogram, I think you would benefit from a Cochlear Implant eval. There’s only so much hearing aids can do. Second, I suspect a lot of the issue is communication. Is it possible to find an audiologist who speaks your native language? I think that would allow you to better communicate what problems you’re having. I’m not at all clear what you’re talking about regarding software.

1 Like
#3

Para o seu problema:
https://www.oticon.com/solutions/xceed

1 Like
#4

Thanks for link. I wish NHS hospital had Oticon hearing aid. They only have Phonak but very few of hospitals have Oticon.

#5

That’s what I am going to ask my audiologist to print out the audiogram (phonak sound setting) and evaluate the graph and possibly decibel/frequency.

Cochlear Implant would be the same problem (sound setting via software) and besides, I feel that Cochlear Implant won’t work for me. I stick with BTE. Thanks for your thoughts.

How do you mean about speaking the language and communication? I only speak English as I was born in the UK. I already spoke to Audiologist and tried to explain it, he just said because of MPO and cannot answer my specific questions.

However, what I mean about the software, ‘Phonak Target Software’,(see online) it should have advanced setting or additional setting that allows the audiologist to optimise the number of decibel and frequency separately. You may not familiar with this. For example, if it sounds too awkward or too sharp, decrease frequency and slightly decibel (just try to mask them).

If you wonder why I want the specific sound setting to eliminate the ‘digging’ sound, I used Audacity software (sound editing) to play it around and found out the lie behind the decibel/frequency. That’s how it gave me an idea. (Sorry, I should have mentioned this on my previous post)

#6

My apologies. Your comfort with language seemed “off” to me. Perhaps related to long-term hearing loss? I am no expert but I expect a lot of the issue is that you have “dead areas” in the Cochlea and when these frequencies receive enough gain they create distortion in nearby frequencies. The Phonak Target software has the ability to fine tune decibels and frequencies. There is nothing “advanced” about it. I suspect the best way to success is to find an audiologist who is capable and will listen to you.
Being honest, I think you’re making your decision about Cochlear implant without adequate information. An evaluation would give you a lot of information and require no commitment other than some time and financial expense. If you’re convinced you have technical knowhow, check with the DIY part of the forum and learn more about Target software

#7

@sadeaf

@MDB

One way to get advanced programming on the NHS of hearing aids is to be referred for a CI.

Before they start the assessment, they make sure your HAs are set up correctly and the best.

You can then do the assessment and if they offer you a CI, just say you’ve changed your mind and you’ll stick with HAs.

#8

Are you saying you can reproduce the sound that gives you trouble using Audacity?
If you know the frequency then you can adjust that in Target. If it’s high frequency then Sound Recover can be used. This is where @Zebras is suggesting your problem might be.

#9

How do you know this?
Have you considered getting cochlear implant evaluation? It would be a real answer to your hearing loss, not an opinion.

1 Like
#10

On the NHS, at the evaluation, they will also make sure the Aids are programmed really well.

One way to get better programming.

1 Like
#11

Are you talking about the tab or screen where you adjust the gain for each of the 10 or 20 handles? If that is it, every audiologist who specializes in Phonak knows very well how to make detail gain changes for each program including each individual Autosense program. If they claim they can’t do that they are either brand new rookies, or they don’t want to provide real support to you.

I would want work with my audiologist to adjust each individual handle (all the way down, step by step) and see if the problem area can be identified.

1 Like
#12

Ignore Audacity, it was just self experiment.

Sound Recover is already disabled because the sound seems odd in various speech.

High frequency is nothing to do with it. I still have old Resound Magna and doesn’t cause the ‘digging’ sound but Phonak does cause it. So, I am sure that it is related to the frequency and other things.

#13

Cochlear implant would work on some people with different level of ‘hearing loss’. I have not thought about the CI evalution because I am afraid of changing life if it didn’t meet my personal sound experience (even the audiologist think would help).

#14

That’s right, I am talking about the ‘sound preferences setting’ in Phonak Sound.

Autosense program was enabled for few weeks but I didn’t like it because it keeps cut off the sound completely when detecting whistle, wind, car noise, etc. So, l told them to turn it off and it sounds better but still some issue with ‘digging’ sound.

Well, not all audiologists who know the comprehensive sound setting, just the basic knowledge. No matter if the brand is Phonak, Resound, Starkey, etc. When I got Phonak HA on the first day, I told a lady if I could manually volume on each aids, she said it cannot do that (even NOT mention about phonak app). But later, the other male staff said that I can do that on Phonak App. You see? If I asked a lady about the Autosense program, does she know and how to use??? I cannot believe it.

Again, before I visited NHS hospital, I went to Amplifon store for trying Resound, an awful female audiologist messed up the sound setting and had no clue about the specific advanced setting. I did some research and gave her the details of individual handles like you said, it seems work but not meet my personal experience (long story about the customised brand and sound experience).