I’m experiencing the weirdest (to me) issue when streaming via BT from my iPhone (Spotify if it matters) to my Audeo Paradise P90s. I can turn the volume all the way down on the phone, but the volume doesn’t switch off on the hearing aids. Even switching to mute doesn’t stop it. On the Phonak app, I can turn down the sound to -5 and it’s still audible (it’s on BT streaming + mic mode). I’ve just realised that the mute button on the app also doesn’t mute the audio now.
This doesn’t happen all the time, but I’ve no idea what the trigger is that makes it work sometimes vs not. It’s very frustrating as I then have to open the phone and pause, vs quickly pressing the reduce volume button.
Anyone any ideas?