The Oticon Intent 2 and MS Teams on Android

Hearing Aids
#1

HI,

I just got the Oticon Intent 2 and for some reason on my mobile device Teams is the only app that does work. They work with my normal calls, Spotify, & Goto Meeting (used as my desk phone). The same thing happened with a old set of headphones (Soundcore Anker Life Q20) audio worked with all other apps. And my current headphones (Logitech Zone Vibe 100) do work with teams. I record a video in teams, and played it within teams, I head the sound. But it seems like teams calls/meetings there is no audio output.

So far I have:

  • Restarted the phone
  • Cleared Teams cache
  • Verified that all permissions are allowed for the Teams app
  • Uninstalled / Restarted / Reinstalled

Devices:

  • Hearing Aids - Oticon Intent 2
  • Phone - Samsung Galaxy 22 Ultra

Thanks in advance
Rich

#2

Have you checked the sound settings within the teams app? The speaker icon bottom middle of the screen. You can only access this whilst on a call.

1 Like
#3

Does Teams work normally without hearing aids? Just with mobile device speakers?

Do phone calls with hearing aids work hands free?

1 Like
#4

Is the phone fully update? I know that the S23 phone with the latest Samsung updates fully support le audio but i am not sure about the S22

#5

Yes, I hit that and tap Bluetooth, the Logitec headphones I mentioned, i never had to do that, they just worked

#6

Yes, teams works if I hold the phone up to my ear or use my Logitech headphones

#7

Yes, I am on the latest updates.

1 Like
#8

Can you make hands free phone calls with the hearing aids, and stream audio (music or videos)?