Time flies when you’re having fun they say.
I don’t know if the past 3 years were ‘fun’ exactly, but my KS 10s will exit warranty cover in a couple of months (July I think).
Is it possible to ask for a final service before warranty runs out?
I just took mine to Costco. “The batteries aren’t holding as good a charge” they said no problem we’ll send them in.
Got them back two weeks later. Two brand new ones!
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That sounds like a reasonable cover story and I DO steam a lot at work (Teams calls straight to my HAs).
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I took mine in for new batteries returned in 5 days now like new
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Took mine in April 10th. Picked the up April 17th! Brand new and battery lasts till bedtime. Used to have to charge for half an hour every afternoon. Also asked if they could reorder mold’s and they called phonak and gave them the number of my molds and did it! Fit perfectly and came in with the new ones. Was also told the warranty is till September, but I picked them up in June 2021, so got 3 extra months.
My warranty runs out in one month. Have had thoughts regarding getting them checked out before then. Does it mean the end of any further hearing checks? Also will Costco offer a chargeable repair service?
My Costco Phillips 9030 warranty runs out in June.
Last year, the Costco Hearing Aid Specialist (who, as I’m mentioned, is the very best hearing aid person I’ve ever seen, and who has recently moved up in the company and to a different city) told me to bring it in in April or May and she’d send it in for a new battery; and as far as she knew, they actually just replaced the entire unit.
I’ve been dithering - she is replaced by someone I do not know, and not sure if the new person will go along with this… but nothing to lose, worst she can say is “No new battery”.
So I think the answer to your question is the same as the answer to mine. Ask for a new battery or a ‘final checkover’ and see what happens. At best you get a new battery or hearing aid, at worst they say “No.”
All I can go from is my experience. Costco has had no issue sending my hearing aids back to the factory under warranty and they were replaced with new hearing aids. If they need repairs after the warranty has run out, they will repair them for a charge. They will still do free hearing checks and continue to clean your hearing aids for free.
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And so the KS10s went off to Phonak for servicing.
HAs and charger were requested. I happened to forget to remove my add-on battery from the charger so everything really did go off.
Picked up my HAs and accessories yesterday… Audi advised everything was new although the report was an masterclass in inscrutability. Internals and external housing of HAs. Case was a generic white Sonova affair, now with the pocket for a desiccant tablet (mine didn’t before). My bought-from-eBay clip on battery was also new. Wow.
The cases of the hearing aids housing didn’t feel ‘shiny’ or smooth. A sort of matte effect - my entirely unfounded/uninformed reaction was to wonder if the housing was 3D printed. Or a production run of parts to cater for a mini peak of servicing.
Unfortunately powering up the left aid resulted in a powerful burst of feedback and it definitely did not wish to connect to my phone.
Consulting with my Audi, the aid appeared in Target as ‘Unknown’. Conclusion was that a Phonak technician had perhaps slotted internals from a physically similar/identical HA (we speculated a Specsavers white label or even a P90) and then borked the copying in of my settings. Or the copying of data back to the aid had totally gone wrong.
Sent back to Phonak by return post. Life without tap control continues…
That’s probably an eeprom write failure: that shouldn’t have made it out the door of the Phonak facility.
Also: I’d have pushed for loaners/demos: you can’t be expected to function with such a gap in service.
I have my NHS Marvels as Plan B and managed to set them up with Roger licenses using the method described elsewhere here.
For previous recharge issues, Costco furnished me with loaner Jabras, which were very good. If the Sonova relationship never comes back to life at Costco, there’s a viable path.
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