Target installation problem Error 1312

Hearing Aid Self-Fitting and Adjusting [DIY]
#1

When attempting to install either Target 8.1.0 or Target 7.1.11 the following error message is shown:

Error 1312. Cannot create the directory C:\ProgramData\Phonak. A file with this name already exists.

But, C:\ProgramData\Phonak does not exist on my computer. Viewing of hidden files is enabled, so I am sure the above mentioned directory indeed does not exist.

Installation via setup.exe or the msi produce the same results. I am using Windows 10.

Is it necessary to execute the install with command line parameters?

I have held off buying a NoahLink Wireless until Target is installed.

Any help with this issue is greatly appreciated. Thank you.

#2

@user255
did you tray to execute/start the installer application as an administrator
right-click the executable file or the icon for the application, and then select Run as.

#3

I executed the setup file as administrator. I also opened a command line terminal as administrator and executed the setup and msi files. The same error message was received.

#4

This installation error occurrs on a desktop PC.

I have since successfully ran the installation on a laptop PC, also running Windows 10. So clearly there is something about my desktop PC that is incompatible with Target installation. At least I can go ahead and order the NohaLink Wireless adapter to use Target with my Phonak L90s.

2 Likes
#5

Yeah there’s always something, different PC 's win10 32 bit, .NET Framework, drivers, etc.
Good you got it all sorted tho.

#6

Why not create a new folder for the install? example: C:\ProgramData\Phonak_2.

#7

Audiogram,

That’s one of the things I tried with no success. Told installer to use C:\Phonak as the directory, but the same error message appeared. Although I have Target working on my other PC, I will keep trying to get down to the bottom of this issue.

#8

Did you try disabling any virus software?

#9

Me Bad. I goofed. :flushed: Problem solved. :grinning:

When I first read the error message, I incorrectly thought that the problem was due to an existing C:\ProgramData\Phonak directory. I should have realized that the error was due to an existing file called Phonak under the C:\ProgramData directory. I easily located and deleted that file.

Now the installation on the first computer completed successfully. Lesson learned: read the error message carefully.

4 Likes
#10

Where can a HA user download Phonak Target 8.1? I need to tweak my settings and it takes a long time to get an appointment at the VA.
Big John

#11

Welcome to the forum, sure but you’ll also need the Noahlink wireless programming device for later models, check out the target user guide as well here.

https://www.phonak.com/en-us/site-search?q=Phonak+Target+step-by-step+guide+