Funny how MY pair of Lumity Life aids also failed at 16 mos just 2 days ago! The RIGHT aid simply went dead. So now they are going back to Phonak. Like you, no apparent reason or cause at all. I was streaming TV via Roger ON iN like I do every night.
I think that just cuz we bought the aids 15-16 mos ago, doesn’t mean they aren’t actually 3+ years old! They sit on a shelf till sold. So maybe it was time to have the BTE battery unit replaced.
What if you DISCONNECT aids from BT on phone. Then turn aids off and BT off on your phone. Then uninstall the phone app. Then download and re-install the phone app. Then reboot phone, turn BT on and let it “find” the aids from “available devices”. Then pair + connect to phone.
Let us know if that works. There seems some inherent issue either with malfunctioning aids, OS version on your cell phone, squirrelly phone app, incompatibility with that app, BT and other apps on your phone. It’s a credit assignment prob.