I am getting this message quite often. I take my phone out if my pocket and find this message.
Yes, that’s the same message I was getting. Open the Main Menu with the icon at the bottom right, and select Device Settings. Do you have a bunch of rotating circles down the right side? If so, that’s also what I had and still have. However, I no longer get that error message since turning in my R-HA for repair and I’m wearing only the L-HA.
Go back to the Main Menu and select Self Check. Check the instructions for checking your HAs and Run Diagnostic. I had a “Circuit Error” on my R-HA and was told by Starkey it needed to be repaired.
For reference, I have the Starkey Livio Edge AI custom ITE rechargeable HAs with telecoil.
Also, did you by any chance try the Mask Mode recently? I ask because I tried Mask Mode this past Sunday and Sunday night or Monday AM, is when I noticed this problem.
No problems with mask mode
Can you explain how to do a self check? When I touck on self check all it does is show two screens explaing what it does but It never does a self check.
Are you selecting the “Run Diagnostics” just above the icons at the bottom of that screen?
No it has never shown that option. I wonder if it’s because my aids or not on the most recent firmware update.
According to Starkey tech the VA only updates firmware twice a year and the next one will be sometime in November.
Then I will have to go to the VA audi to get it. My clinic still has not opened for in person visit’s
Sounds like you may be selecting self check in the user manual. Make sure it’s “self check” in the main menu in settings.
When I go to App settings there are only two items
“Advanced mode with a on/off button”
and “App version”
there are no other options. I am using version 3.1.1 Starkey Tech says this is the lastest version.
You don’t go to App Settings at all. Select the stacked bars menu icon at the bottom-right of the app screen. That takes you to the Main Menu and there you select the Self Check option. At the bottom of the Self Check screen, above the bottom menu icons, select Run Diagnostic.
I assumed that the was the place to go but the Self Check option does not appear on that screen for me. The only place I can find Self Check is in the User Guide and it just tells what it does. Do you have a later version of the app than 3.1.1 ? My app shows my app is up to date and my firmware is the lastest version but I don’t belive that is true. Thank you for your help.
I can’t find anything specific, but I think the Thrive app Self Check works only with the Starkey Livio AI and Livio Edge AI devices. If you don’t have these HA devices, that is probably the problem.
I have the Livio 2400 AI aids.
I’m also using app version 3.1.1, and even with only the left Livio Edge AI custom ITE HA, I can go from the Main Menu screen that’s displaying the the red exclamation mark over the upper HA because I’m missing the right HA, to Self Check and Run Diagnostics for 3 green check marks. Now, if I’d only remember to take the ITE out of my ear first so I don’t get that loud beep up close to my ear drum…
@Grandpaw go into app settings and make sure advanced is selected. Slider button should be to the right and bright blue.
Yes I have had it turned on since I first got the aids. Thanks for the suggestion though. I am open to any ideas. My firmware version is 6.3.4.1(app says this is current) app 3.1.1 (also current).
I don’t know what else you can try. It seems like you’ve done everything correctly with the correct app version. After 9AM EST, call Starkey tech support for assistance and let us know that result.
Thanks I will call them Monday
I contacted Starkey tech this morning about the Self Check option not avalible in my app he said that the audi has to set that up through his software. So I will have to wait until I can get in to see one of them.
I expect that is going to be a while. I need to have my aids sent in for repair they are going through batteries everyday sometime twice a day. I haven’t sent them in yet because I have been having some health issues this year and am waiting to see an orthopedic Doc soon and I want to have my aids when I am talking to Doctors.
At least the VA is supplying my batteries. But it’s a bit of a pain to deal with. At least I’m not dealing with covid like many people are.
Glad to hear you solved that mystery, but not with a quick fix. Thanks for providing that update.
yeah not like it’s life threating just something small that could be of use.