Sound cut in half when using Phonak TV Connector

I have been wondering about this for a long time. I have Phonak Audeo M70R hearing aids. When watching tv using the Phonak tv connector (it is a godsend) it cuts out at least half of my wife’s talking even if the regular tv sound is down to nothing. Is that normal? Is there anything I can do to change it?

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TV Connector uses same program settings you use for Bluetooth audio like music.

Are your hearing aid microphones attenuated? Think default is -6 dB which won’t help hear your wife.

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If you push the “down” button on the hearing aids, that will increase the sound from the microphones (your wife) in relationship to the TV.

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While using the App and connected to the TV Connector + Mic function you can set the Ambience Ballance (at the bottom of the screen) to increase the surrounding sound (your wife’s conversation).

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