I have received a new Motion 13 5NX hearing aid (only right) and a streamline microphone, and I am having trouble receiving any streamed audio in stereo (only right channel is received, left is not heard). I had a second appointment with my audiologist about this yesterday and she still hadn’t found a solution for this.
I am hoping if I can get hold of this software or find where I can get it, that I can purchase a programmer and try to find the solution myself and let her know how to do it.
I have tried contacting Signia about the same issue and their only solution was to set the phone audio to mono, something my phone doesn’t have the capability to do.
If someone can provide me with the software or a location as to where I can obtain it, it would be much appreciated.
Edit: Thank you to those who have helped me with this request.