Self Programming NHS Oticon Synergy Spirit MiniBTE

Hearing Aid Self-Fitting and Adjusting [DIY]
#10

after further research I have found that these are not locked, it is just that the Genie software can not see them until the genie module in Genie is switched on.

the module in Genie is switched on by adding a 4 digit code alpha numeric for the synergy product family.

This is added in preferences / edit preferences / customise software / add and remove instruments.
The only problem is finding out what the synergy device family code is, I have not been able to find that so far.

I do know that trying random codes in Genie brings in a temporary protection lockout to stop us guessing and possibly finding the code by trial and error.

A failed attempt brings up a red message letting you know the code is wrong, a correct code brings up a green message telling you the device type for the correct code entered is now available in Genie

#11

Only the NHS has the four digit pin to program them.

#12

In other words, they are (pin code) locked.

#13

I cant argue with that really, I can only say that the version of Genie software we can get is not activated to communicate with them.

The aids themselves are not locked, but the software module needed to communicate with them is certainly not active by default.

#14

agreed or they have a version of Genie that already has the module activated by default?
what is clear is that once the software module is activated it is kept active for the synergy product

#16

Hi
New member but long time wearer of HA.
I have been wearing NHS IMpact Pro aids for the last 4 years.
I managed to find on the internet the Impact Pro programming guide which gave me full details of all the adjustments that were possible on the aids (much more detailed than the normal user guide), and I found this very useful when discussing the aids setup with the NHS audiologists.
These aids have just been replaced by NHS Teneo HP+ and I have looked a similar Teneo programming guide but cannot find any info on the net.
plugs7 above said “it even loads in the model specific html help & info links showing detailed fitting / connection guides,.etc.”
This sounds like it may be what I am looking for.
Is there anyway that I could get to see these pages?
I do not want to do any programming only to understand in detail what the aids are capable of.

#17

Pages? What pages? @plugs7 said that he;

  1. Installed Connexx fitting software (along with some database, I’m not sure which one, probably SiFit)
  2. Used a Hi-Pro programming device with CS44 cables and size 13 battery pills to connect his hearing aids
  3. Used the Detect feature in the fitting software to connect his hearing aids to the fitting software

After connecting his hearing aids, then specific detailed information was available. You may not want to do any programming. But the steps are the same. Click my Avatar and then click the link within if you want more information.

#18

Oh, and not only that;
His hearing aids (apparently) were not pin-code locked. But yours may be pin-code locked. So YMMV.

1 Like
#19

Hi pvc. Thanks for the reply.

I was hoping that maybe I could get some direct links to model specific (Teneo) html help (pages) so that I could obtain more info about my new aids.

From plugs7 post it seemed to me that while he was in Connex he had access to html pages on the open internet of which I hoped he might be able to give me details.

#20

Oh, maybe? Perhaps you could install Connexx and have a look.

#21

I have installed connex8 from your link.

It works ok but does not offer Teneo as a hearing instrument.

Perhaps not a surprise as plugs7 said " I have a pair of NHS Siemens/Signia Teneo M+ which did not show as even existing in Connexx 6, 7 or 8.x.x, but once connected (via USB HiPro, CS44’s &; #13 battery pills) were immediately detected & fully supported"

#22

As surmised & summarised above, I had nothing whatsoever on the Teneo’s showing in Connexx 8 until the HA’s themselves were connected & communicating. I’m not on the pc with Connexx 8 at the mo (I run one with Connexx 7 to talk to some old eBay Pure 7’s , one with 8 for the new NHS Teneo’s, & the two versions seem to be mutually exclusive), but will fire up the other machine soon to see if I can get either the links to or hard copy of the Teneo help files to pm to you @gmmas11

#23

Teneo Tchnical D00142686_D00142686_07_1058298565.pdf (1.6 MB)

#24

Thank you for the link. It Will be good and useful information for me.
I am now trying to get to grips with connexx and checking the help screens to better understand all the various options available when setting up the Teneo aids.
Thanks again.

#25

plugs7 Tried to PM you but came back undeliverable,will try again

#26

Has anyone found a PIN code yet? ALso are accessories like the streamer pro 1.4 pin locked as well?

#27

Yes the accessories are locked as well (streamer pro 1.4). I can’t pair the locked streamer to a set of altas.

#28

Are you sure they are locked?

My friend has the Phonak Nathos S and a normal ComPilot and it works. It isn’t locked.

#29

Self Programming NHS Oticon Synergy Spirit MiniBTE

They are locked but only by the fact that a module in Genie has to be activated in the Genie software for the software to be able to communicate with the aids.
the code is not 4 digits it is 16 digits although a lot of the Oticon aids are only 4 digits
such as the spirit Zest.

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#30

The streamer etc are added by entering the units id number in to Genie when you are programing the hearing aids then it pairs to the aids so no the streamer is not pin protected its self