I have experienced both Costco and Sams Club. Costco runs their own show which means customer satisfaction will be handled in house, while Sams uses an outside vendor (Lucid) and a direct complaint line isn’t really available. I currently have an ongoing complaint with Sams and Luicid over mishandling and poor customer service over a repair that was supposed to take two weeks and we are now heading into week 7 with no communication. I am waiting for managers to respond from both companies. I would certainly choose costco over sams because of this experience.
2 Likes
I’ve never used Sam’s Club but everything I’ve heard is that Costco is way better for hearing aids.
5 Likes
I’ve never come across anyone praising Sam’s Club for their hearing aids.
4 Likes