I’m having a lot of problems with my Rexton Smart Connect with Trax 42 hearing aids. I purchased this system in March 2016. I have replaced the Smart Connect twice. I’m still having the same problems.
When streaming bluetooth content, the music plays for 5-15 seconds normally in both ears. Then I hear music in the right ear associated with loss of communication, and the volume in both ears decreases dramatically. If I pause and restart the bluetooth streaming, the volume in both ears is normal for a short period of time (10-15 seconds usually), and then the same thing happens. If I go through this routine 5 or 10 times, the streaming finally becomes stable and music will play for 30 minutes or more.
The hearing aids also disconnect from the smart connect without bluetooth content being streamed. When this happens, I don’t hear the sounds associated with the phone – texts, emails, etc.
My hardware / software setup is
Iphone 7 – Ios 10.2
Smart connect firmware version 6.0.0
Hardware version 2
Smart Connect App software version 188.8.131.521
If anyone has faced similar problems and found a solution, I could sure use some help. My Costco rep is friendly, but so far has been unable to help.