I am on my third Smart Connect with my Rexton aids, purchased from Costco. I am a dedicated audiobook reader, and the ability to read audiobooks without removing my hearing aids and swapping earbuds was a very attractive feature for me.
Unfortunately, I’ve had a LOT of problems with the Smart Connect. I’m convinced that there are major firmware problems with them. After a period of use, they develop an intermittent loss “jitter” that makes the situation unlistenable. The system can usually be temporarily resolved by un-pairing (“forgetting”) the Smart Connect from my phone, turning both the phone and Smart Connect back on, and re-pairing. The system then works for a while. I am very frustrated by the absence of knowledgeable tech support. My Costco reps are reasonably competent at audiology issues, but they are not competent to provide high-tech support for computer systems like these. Rexton seems to want to avoid customer support entirely, relying on audiologists to run interference for them.
I suspect I’m an untypical customer. I do a lot of audiobook reading, and I have a high-tech background including decades of developing software and teaching software development. I suspect that most Rexton/Smart Connect customers use their Bluetooth feature infrequently, and just quietly blame themselves and give up when they run into difficulties. This is a common problem for any high-tech products.
Has anybody had similar problems? Has anybody had any success in getting better tech support? Anybody have recommendations for solid Bluetooth support systems?