ReSound Smart 3D app not changing settings when entering favorite locations

Back in August last year I got a pair of GN Resound Linx 9 3Ds. They are a great improvement on my old aids but I am having some wee problems with them.

The have a location function, which allows you to create setting for your favourite locations and save them using geolocation. They should change back to these setting when you return to these places. Mine don’t. Is anyone else seeing this problem.

Also, can I stream music to them?

That is the same HA I have, I think. I have the Costco version, Forte 8 in the USA, there might be some differences in your country, not sure.

They are a MFI (made for iPhone) hearing aid, so direct streaming works. If you have an Android based phone, you need the ReSound Phone Clip+ to link your phone and hearing aids so you can stream music / podcasts / phone calls, etc.

Most “features” outside of hearing functions need to be enabled by the fitter in the programming software first and transferred to the hearing aids. The location function might be one of those, based on bluetooth.

Write down the issues you have and go back to your fitter to see what s/he needs to do in programing software first. Good luck, let us know how it goes.

1 Like

I would agree with @teejayess that the location function is likely based on your connected iPhone location function. If you do not have an iPhone paired to your aids it is not going to work if my guess on how it works is correct.

The other component you probably need is the ReSound app installed on your iPhone. And when you install it, you need to give the app permission to use your location.

1 Like

Yes, they want about £200 for the Android clip, which i think is ridiculous after paying £3280 for the two aids. I have bluetooth on my phone and bluetooth on my TV. I see no reason why this could not be sorted out without the requirement for yet more expensive accessories.

My phone is already linked to the hearing aids to allow me to use the app. Why should there be a need for another link and yes, I do have all the locations settings properly set.

I understand. For close to 10 years I was a die hard, very hardcore Android enthusiast. I tried an iPhone after I got the hearing aids, and was stunned how well they interfaced with the hearings aids! I had the same reasons to avoid Apple as many here.

I am also a function over form person, and learning how well the iPhone worked, I switched, returned the Phone Clip+, shelving my Google Pixel 2 XL. I am NOT going to limit / handicap myself with stubborness over cell phone brands / manufacturers, I was a tech in the early cell phone industry for a major carrier in the last 80s into the early 90s.

Most hearing aids to not use bluetooth for voice / streaming, but a higher frequency protocol. Apple tapped into that with Made for iPhone technology, Android did not. Android is developing A.S.H.A to resolve that, very few HAs or phones support that now, much less than half dozen. Phonak is addressing using standard bluetooth to link the same way to Android and Apple phones, A very limited number of HAs have that ability, many many phones do have it.

Things are changing, but it will still be a few years before good choices and selections will be available.

As an aside, the Apple iPhone 11 / iOS 13.x dumpster fire fiasco soured me a little on Apple somewhat. In the past Apple had the “it just works” functionality. Many of us went through tremendous frustration during that iOS change, some HAs not working with a iPhone, so very poorly working. Bluetooth had major issues, I use a BT blood pressure cuff twice a day for monitoring BP, and it stopped working.

The local Apple store had me for hours very day for a few weeks. They were good about helping, this store where I live was not used to an older tech capable early adopter. All their easy replies had been tried before I got there. They had to dig deep and think hard to move forward.

1 Like