Yes, I have done all of those things. Clicking ‘Continue’ results in the scree that is shown in the first post.
Okay, now I get what you meant when you said the HAs are “assigned to the patient in the app”. You were referring to SmartFit as the app. I don’t call it an app. I call it fitting software. When I refer to a ReSound App I am thinking of cellphone Apps, such as (ReSound Smart and ReSound Smart 3D).
Perhaps your hearing aids are somehow locked by your Audi? We don’t know very much yet about the newest version of locked ReSound/Amplifon hearing aids. The (two locked hearing aid topics mentioned above) is the sum of our knowledge on this subject and they suggest that you should be getting a prompt that requires a code to unlock the hearing aids?
I dunno? I can’t say for sure? I can’t think of another reason to not connect?
i’m just thinking, that it could that be that there is a missmatch between the programming interfaces ?
The Audi used an original Noahlink Wireless for initial programming, and user398 uses an converted Airlink2 for programming.
user398 can probably try with another Noahlink Wireless. You can buy one to test this, and refund the purchase if this is no resolution.
AFAIK, that should not be a cause because Airlink 2 is Noahlink Wireless. That is, after a firmware update.
ETA: Also the OP has successfully used that (Airlink 2/Noahlink Wireless) device on another pair of hearing aids.
That’s what my neighbor does, Buy and return! He wanted a portable video cam for his bicycle. So he tested 3 of them and ended up re-purchasing the very first one that was shipped from Amazon. Hahaha.