Resound ONE cannot connect to Smart Fit

Hearing Aid Self-Fitting and Adjusting [DIY]
#1

Hi everyone. I’m new to this DIY stuff, but have all the pieces. The latest Smart Fit software, Air Link 2 that I’ve upgraded to the latest NOAH Wireless.

My old pair of Linx2 connect and work exactly as expected with the Aventa software. When I try to connect my ONEs to Smart Fit, they will initially connect, I get the beeps and the blinking green lights and everything. As soon as a click ‘continue’ I get the ‘cannot connect’ message in the attached image.

I have tried every combination of steps I’ve seen on this site, but nothing seems to make any difference. I have tried the following:

  • restart the hearing aids after they initially link to the NOAH device
  • disconnect and reconnect the NOAH device
  • start Smart Fit and then connect the NOAH device

Can anyone please offer any help? I had previously had them paired with my iPhone and iPad, but have even tried shutting them both down when turning off Bluetooth didn’t work. Finally, I deleted them from my devices to make sure. Still nothing.

IMG_1759
IMG_17591920×1440 176 KB

#2

Can you show us a screen clip/picture of when they do connect? Are you using SmartLauncher?

c4
c41539×1095 171 KB

#3

The only time I’ve seen it is when the HAs are still connected to some bluetooth device, reboot the PC and start again and be100% sure you have all Bluetooth turned off.

#4

That’s what I keep thinking too, but I can’t think of any other device that could be connecting. I’ll keep trying, but hoping someone mentions something I’m missing.

@pvc, yes, that’s how I’m getting started.

#5

Your original picture does not show them as connected. It says connection error.

Maybe use Control Panel/Device manager to view your Noahlink Wireless device and driver;
Tip: you can click the image to enlarge.

c6
c6996×615 103 KB

#6

Here are the other screens showing the connection. This time I turned off the Bluetooth on my laptop as well.

Device manager shows no errors. The driver is dated 2016 (1.1.0.0) but I have run the updaters.

IMG_1760
IMG_17601920×1440 128 KB

IMG_1761
IMG_17611920×1440 171 KB

#7

Did you assign both of them

#8

Well it has connected because it has read the serial numbers from the hearing aids. The message says “make sure they are not connected to a smartphone or placed in the charger”.

#9

The second picture shows them both assigned, so yes.

Like I said they’re connected enough that I can click the ‘Beep’ button and make them beep.

#10

Well that’s just strange, I mean your connection between between NH and HAs is good but you then can’t go any further? Remember you only have 2 minutes to complete the process before it times out.
Mate if it were me, I’d uninstall SmartFit and reinstall plus reboot the PC and start it all again.

#11

and, turn your cellphone off.

#12

Yep, did that. I do wonder if I just have too much RF around me. I work in technology, so I have a lot of devices around me all the time. I’m going to try using an entirely different PC.

#13

There is a Noahlink Wireless Firmware Updater.
See DIY School (Noahlink Wireless - DIY User Guide)
v 2.24 November 2022

#14

Did that when I first started installing everything. :smile:

1 Like
#15

Oh, did you convert it from Airlink 2 to Noahlink Wireless first, and then do a firmware Update to v 2.24 November 2022?

#16

I did that as part of the process, yeah.

#17
  • Did it complete successfully as below (connected Airlink 2 is Up To Date)?
  • Did you disconnect and reconnect so that it could become recognized as Noahlink Wireless upon reconnection?

b1

It seems to have a Reinstall option.

#18

Can you use Control Panel/Device Manager to show use the HIMSA Driver version like below? btw> Windows has a (Snipping Tool) where you can mouse-drag a rectangle around your screen clip; save that clip as a file; then upload the file using the Up-Arrow-Tool on your forum post.

b2
b2919×415 47.9 KB

#19

Sorry, busy week this week. I’m just getting back to this now.
Device manager shows it correctly like you show it above.

I have tried uninstalling and reinstalling the Smart Fit, and also tried downgrading to Smart Fit 1.14. Nothing seems to make a difference. It’s frustrating because my Linx2 devices work with the NOAH adapter and Aventa just fine.

#20

I even took my laptop with me to pickup my daughter to get away from everything. That made no difference.