Some of us have ongoing problems with soft speech or the speech of some individuals. It often relates to our word recognition scores. All the software for various brands have features that try to help soft speech, noise, etc. But they are general solutions that don’t satisfy everyone. Your fitter can tweak that and hopefully make it better. I’ve had excellent fitters and still have problems. It is just the way it is for some of us. Hopefully, you’ll find better results. Don’t give up on working with your fitter to find the best results. Rather than just changing the main program, you might use the added programs to have the old and new fitting and compare the changes to see what works best. That should give you a better idea of what the changes mean to your success.