Oh, we have not yet documented where to enter the code in SmartFit so if you are able to ask your source for the code, then also ask where to enter the code? Or I can try to search all SmartFit options/settings.
Here’s another code entering discussion → for Starkey and Signia.
Yea, there’s no indication of where to eventually put codes inside SmartFit.
Made a tour of the various option and the only thing i found is this option, but I guess it’s not the one we’re looking for.
Online i can’t find any reference to this code inside SmartFit
How do you know they don’t have there own version of SmartFit, because even if they are locked the software normally identifies them, it’s at that point it asks for the lock code to program them, pretty sure that’s how target and others (Oticon?) work, but yeah what a bummer it’s not working for you.
Maybe enter the code along with a checkmark and then restart SmartLauncher/SmartFit for the code to take effect. But do you have the code?
Just make sure that the bluetooth of the smartphone is disconnected. If the Hearing Aids are connected to the phone, they won’t show up in SmartFit.
If your HAs are locked by a PIN code, they will ask you for it and you will instantly know.
Yea, it’s free from any bluetooth connection.
There’s no way to insert the code because probably they have to at least show in SmartFit while searching.
Been troubleshooting around and can’t seem to find any way to make it work. I guess it’s custom firmware and that’s it.
There’s no such thing as “custom Amplifon firmware”. If they were locked (which you don’t know for sure), SmartFit will ask you for the code.
The first step is getting the HA to show up in SmartFit. Start the search in SmartFit, put the Hearing Aids in the charger and get them out within 5 seconds.
It is the SmartFit that you already have. I don’t think it would prompt you for a code. They like to be secretive. Though, I could be wrong.
ETA: In the other thread it turns out the hearing aids were not locked after all. They were just left-as-connected to Bluetooth Streaming and therefore would not connect. Once Bluetooth was turned off and the hearing aids were off/on cycled then they were able to connect to SmaftFit the same as any not-locked hearing aids.
I cannot reiterate this more clearly: If the HAs are locked by a code, SmartFit will ask for it the first time and it will refuse to continue until you provide a correct code.
Just make sure that:
You won’t be knowing if your HAs are locked until you get SmartFit to connect to them. The only secretive thing about the PIN code is the code itself.
Yes you can be more clear. Were your hearing aids locked? What was the code?
ETA: Actually if you want to be helpful. Load a new version of SmartFit and show us an image capture of that prompt.
ETA: Also have you tried entering the code into the (Activate PIN Code When Programming). Perhaps it is there to lessen the burden on your Audi having to enter the code over-and-over for each of his customers.
Sorry for asking demanding questions. But thus far, you are the only person who can answer. So lighten up and help us.
I’ve made this video to show what i’m doing:
Well the first thing I’m noticing is I’m not seeing the Noahlink wireless green led flashing when searching for your HAs, can you confirm, also do you have the Noahlink wireless chosen from the drop-down menu, I can’t think of anything else.
Around 40 seconds it shows Noahlink Wireless as the programming Device. Read a DIY School PDF file named (Noahlink Wireless - DIY User Guide) and use Device Manager to check your Device and Driver.
Gee I don’t see that, I’m on my phone screen, just when I need a projector!
Yes, my HAs were locked, but I don’t feel like I should be sharing said code here. Even though, I don’t think it’s the same for every HAs from Amplifon.
The prompt for the code is quite obvious and I can confirm that this is not showing in the video that @user440 just recorded.
That doesn’t rule out the HAs being locked. But he’s just on the previous step: trying to connect to the HAs. He doesn’t need the PIN yet, provided their HAs are locked.
ETA: Also have you tried entering the code into the (Activate PIN Code When Programming). Perhaps it is there to lessen the burden on your Audi having to enter the code over-and-over for each of his customers.
This functionality allows the audi to instantly lock a previously unlocked hearing aid with a PIN code upon programming. This is for locking, and not for unlocking.
It seems to me like a Noahlink issue of some sort.
Thanks, can you share whether it was numeric/alpha-numeric and the length?
Numeric code, 5 ciphers.
I am creating a new DIY School document named (Locked Hearing Aids). Does this seem correct for the ReSound SmartFit section? Tip: you can click the image to enlarge.
Had to wait hours because forum prevent new users more than 8 messages at first day
The driver seems to be correctly installed and the version from the https://www.himsa.com/ website and the one provided by SmartFit are the same.
The NoahLink Wireless blinks green lights every 3 seconds even in idle mode than in searching mode.
The images capture just the green light, but it blinks.
Everything seems fine.
Here’s a (big single) image that shows basically everything.
