Hi,
I have a pair of Resound Forte 8 RIC with Forte/Cala MP 2 receivers, purchased from Costco.
For the past few months the left device had problems and Costco technicians tried, but could not help.
The problems are the following:
Some days the unit’s microphone just turns off. On those occasions even if I turn power off (by disconnecting the battery) and back on, the microphone is still off. The only way I can turn it on is by pressing the button on the hearing aid for a few seconds or by taking the hearing aid out of my ear and putting it back. I assume it is the microphone because if I rub the hearing aid, I can hear it and if I use the Bluetooth-enabled phone, I can listen to it on the left hearing aid too. When I use this method, the microphone works for a variable amounts of time (seconds to hours). On some days the microphone works from the time I turn it on in the morning until the time I turn it off in the evening.
I started having these problems while I had an iphone 8. 2 weeks ago I got a new iphone 15 with the latest iOS. The problems are the same.
Just recently a new problem impacts the same device: the unit crackles occasionally.
Have you experienced or seen these types of problems? Any suggestions for what to do?
I am not sure if these problems have to do with compatibility between iphones and Resound or if this is a device problem.
I am considering sending the device for potential repair to Affordable Hearing Aid Repairs. If you worked with them, what has been your experience with them?
Thanks in advance.