First time posting here, so hello everyone, and I’d be grateful for some help because I’m not getting very far with my audiologists. I have a pair of Widex Dream FS-440 BTE hearing aids, fitted in Canada in 2013. I’m now back in my home country of the UK, the hearing aids are no longer working, but I liked the sound quality and I have some expensive accessories for them so I’d like to repair them if possible. This model has been discontinued, I can’t take them back to the audiologist who originally supplied them because he’s 4,000 miles away and isn’t answering my emails, my UK audiologist isn’t interested either, so if I want to repair them I will have to order the spare parts and do it myself.
There are two problems I need to fix in order to get them working. The ear wire on the left aid is broken. Also, the ear moulds have become more loose fitting, probably because my ear canals have changed shape a bit in the last 7 years, so. So I would like to buy new ear wires and receivers for both the left and right aids, but with flexible domes rather than the rigid moulds which were originally supplied.
I have found a spare parts supplier in the UK (Connevans) but they have flagged up two problems before I order the parts from them. Firstly, they want to know whether I want S, M or P type receivers, they say this specification should be stamped on the side of my existing receivers, but it’s not: what my receivers have stamped on them is 260L and 851R, and they don’t understand what that means. Is this a difference between Canadian and UK terminology and can anyone help me translate?
Secondly, they say the aids may need to be reprogrammed to use domes as they were originally set up to use earmoulds. Does anyone know how important this is really, because it’s unlikely I will be able to find an audiologist willing to do the reprogramming? Will the aids probably work reasonably well if I just swap the earmoulds for the domes?
Thanks for any help/thoughts, and I’m attaching a photo of the aids.