Recommendations for hearing aids with best streaming capabilities and sound?

Or adjustments that I can ask for when I have my appt. at the Hearing Specialist?

I presently have Starkey Genesis AI 24 and as much as I wish I loved/liked them…I do not. It’s been almost 3 months and I am so frustrated! They have a mind of their own, I tell ya, and it seems the more I try and keep the settings I set from going back to what they think my environment is…it’s to no avail.

If I am having a conversation and my phone happens to ring in the other room, these automatically ‘turn off’ so I can’t hear what the other person is saying anymore…I guess the aids just assume I need to hear my phone ringing even tho I may not answer it! I know to make sure the microphone is on a little bit in settings but no matter that I save the setting to let me hear some outside ‘noise’, (Starkey tech guys were helpful in this regard letting me know about this), that setting still won’t stay put despite saved!
I am solo, not in a lot of social settings, and I stream just about everything on my iphone…TV shows, podcasts, video, music and I often will also do other things at the same time whether gardening, cleaning the house etc. With these, I cannot do anything else that may also create some noise, like vacuuming, because the quality is so bad that I cannot hear the podcast etc, well at all. (My old standbys, Kirkland Rexton aids, automatically increase the volume of what I am listening to, so I can still hear but the vacuum or whatever doesn’t overpower/compete with what I’m listening to. I would LOVE something that does this but some I have tried do not).
I’m not looking for perfection in streaming but would like just some better quality in voice and clarity, and not sounding like in a metal tunnel with a pillowcase over my head. So looking to either replace these or have ideas what to tell the specialist at appt. (who I think feels I am a pain at this point because…how could I NOT like these top-of-the-line aids!?)
I’ll stop complaining now as I could go on but any input would be great.
Thanks so much!

What phone are you using? What are you streaming from?

Iphone 12 pro. I do most streaming from this.
Thanks.

I am gobsmacked, Starkey Genesis AI 24 is indeed top of the line and yet you don’t seem to like it.
Are you able to swap it to another make like Oticon or Phonak, since you are in your 3rd month, I doubt you can just get a refund?

I know…I am almost embarrassed to reveal it! And I am praying that he will be able to make adjustments that will help. I will find out if I can do a trade of some sort if he feels that adjustments won’t help with my issues. I don’t understand why they seem to not be able to keep a setting I make and save and stay that way when in a certain environment…THAT is the very frustrating part but the streaming is big for me also. Sometimes I wonder if by chance, these may be defective some how? I’m sure that’s very unlikely but will find out tomorrow.
I don’t expect a full refund but $ paid for them, I would hope there will be something out there that works for me.
Thanks for your response. Sorry to gobsmack ya! :grimacing:

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Genesis AI streams using G.722 at 16kHz, while Starkey Edge AI, ReSound Nexia 9, and many other LE Audio-compatible models can stream using the newer LC3 codec at 24kHz—with the help of the FlooGoo FMA120 USB dongle, which also works with iPhones. This difference in codecs may affect streaming quality.

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Thank You! Good info to have.