Programming the Oticon Alta Pro miniRITE

Hi,
I have finally obtained the Oticon software, Mini Pro, CS44 cables and Flexconnectors. Using the above guide, I can’t seem to get the software to detect my Alta Pros.

Running Genie 2017.1, under preferences, I can click “DETECT” under Programming Device and “HI-PRO VER 02” is listed with the serial number. The “SELECT” button next to “DETECT” is grayed out.

Running Genie 2, the detect button in the upper left is grayed out. If I click “Update instrument firmware” the firmware updater opens, the yellow pc light flashes several times, then the blue flashes, then the red flashes and a message says “No instruments detected. To detect instruments, use a cable connection”

I have checked all connections several times. Any ideas how to proceed?

Thanks,
Frank