I have been wearing Phonak Ambra BTE heaing aids for over 5 months. If I knew what I do now I would have gotten at least 1 if not 2 additional opinions before buying them.
I have never worn hearing aids before. I have a high frequency hearing loss and can only understand about 1/2 the letters of the alphabet when spoken individually.
I feel that I was defrauded by Sonus. I feel comfortable using that description and I am not sure what to do about it.
The multiple audiologists I saw and am seeing at Sonus all informed me of their experience with Phonak Ambra hearing aids. In actually none of them were qualified. The right one failed and when I told them there was no volume at all on the right side they blamed it on my hearing loss. It took 2 months to get that fixed. I called Phonak directly and they refused to help me. It seems these hearing aids are extremely difficult to adjust and tend to greatly over amplify “air sounds”.
I would not except the poor sound quality on my cell phone let alone my $8,000 hearing aids. My hearing aids have been sent for repair 3 times now. My promises of getting them adjusted working properly seem to be fading. At least they do help in conversations and when watching TV.
Please feel free to contact me or print this post and show it to your audiologist before purchasing Phonak products.
If anyone out there has advice it would be greatly appreciated.