NayTatas:
Shop around.
Your audiologist seems to be both unknowledgeable about you HA’s software, but is also arragant and closed minded.
:mad:
You need to fire the audiologist who is not helping you and hire a new one that is capable and willing to help you. In most cities there are hundreds of audiologists.
We all seem to get so attached to “our” audiologists ???
They need to be sensitive mechanics for the device we put in our ear to help us hear. In the land of the free and the home of the brave, you need to exersize your right to Democracy and shop around.
Hope this helps.