Phonak Roger On with TV

1

Hi again.

I’m at the next stage in trying to use my new device. This time I’m trying to connect up the Roger on to my TV which is a Sony Bravia KD-49X8309C. I have connected the optical digital out cable to the TV and connected the other end to the Roger base station. I can see that there is output from the TV because the cable is lit. But it seems that no matter what I do, the Roger does not recognize the TV. I’ve tried changing the options on the sound menu on the TV and have tried resetting the Roger to see if that makes any difference but it doesn’t. Does anyone have any ideas as to why there is no connectivity?

Thanks in advance

2

The power switch on the Roger On should be in the off position when when it is in the base. Is there a musical note on the display of the Roger? Does the MyPhonak app show a Roger program. Those are clues which may help troubleshoot.

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3

The Roger base also requires power, either by plugging the power supply into a wallsocket or by connecting the Roger Base power cable to a 5V usb source on the tv.

Good Luck…

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4

Yes, the base station is powered up and the Roger On is charging but no audio signal

5

I’ve tried it switched on and off. No difference. There’s no :musical_note: symbol.

6

The phonak app shows the Roger On when it’s switched on

7

it could be, that you have to switch the at the TV the optical digital toslink output signal to PCM as stereo audio. ( the digital optical toslink should not feed out a 5.1 dolby signal or eqivalent)

search in Options menu → Audio

8

Where does the sound come from? Internal receiver, or are there other devices involved (e.g. cable/SAt receiver?).

if sound over optical the Toslink not work, try to use analog connection via cinch cable or via 3,5mm headphone output.

9

Have you connected the On to your aids?

10

No musical note means that the Roger is not getting a signal. Since you see the light at the TV end, do you have a different TosLink cable to try? (Keep the Roger On power switch off when streaming)

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11

I’ll see if I can find another optical cable

12

Yes theRoger On is connected to my HAs

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13

The signal is coming directly from the TV. I have an internet TV box

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14

The sound signal is already set to PCM

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