After multiple screenshots, and calling the Cleveland VA, I got the Audiologist (dept) to check the current contract. They agreed that the Roger On is on the current GSA contract and that they would convey this to the Parma facility. Parma has agreed to order a Roger On for my hearing issues. I will have to talk to the Audiologist on Monday for the PartnerMic. Thank you everyone for the information and understanding. I am truly sorry if I sounded gruff or not nice. It just seemed as if I was stuck in the system and not being helped by the VA and being told two different stories.
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