I really like my Audeo V90s but it’s this kind of customer service (Neglect) that drives me crazy. From what I can tell besides the bluetooth capabilities built into the Marvels, not much else has changed in terms of quality of sound & operating system. This doesn’t warrant me spending $5,000. on new aids. To leave customers with perfectly good 3 year old aids hanging out to dry is just plain wrong.
Phonak, are you listening? (pun intended)
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I spoke with Phonak a few weeks ago and the app has been discontinued with the new iOS. I think the B-Direct’s are now the “oldest” Phonak’s that can use an app. This should bring up more of a debate about bluetooth vs MFi technolgy which doesn’t require an app to change programs or the volume. Call Phonak and let them know!
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Yes it has been discontinued.
Too much effort required to fix problems with ios13 update.
Not sure why they had to kill the Android app though!
Send emails to apps@sonova.com as they are still selling compilits
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“Too much effort” translates into maybe they’ll buy the new model. The effort to take care of your customers should be paramount.
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This is inexcusable. Makes me glad I am going back to Resound. Their old apps are still available.
I feel for you. These companies have an obligation to their customers.
Phonak needs to make the API available so that third parties can make apps for the older hearing aids.
OR phonak needs to issue an update to the older aids that will allow them to use relevant portions of the new app.
OR Phonak needs to offer those with the older aids a reduced price compilot type device that will do the remote controlling.
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I’m so glad that I haven’t upgraded my iOS. I’m still happily using the RemoteControl app.
The app is back and working well for me.
Don,
What hearing aids are you using?
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V30-312T
Am using the Phonak Remote Control app, not the Phonak RemoteControl app nor the MyPhonak app. It had disappeared from app store. I searched far and wide, came up with threads that was discontinued/abandoned. Then one day I found it was back on same search shown discontinued. Downloaded, I think from Play Store. Can no longer see it there although its still installed and working. Last time it was pulled from my phone without me being aware. Hoping not to lose it again.
Weird stuff. Mine stopped working when I upgraded my ios.
Thanks for the info & hope it continues to work for you.
Not sure all the blame lies with Phonak here. It is not uncommon for apps to ‘break’ when Apple does an update. I think some of the blame is on Apple.
I’ll have to politely disagree with you here. I believe it’s the software manufacturer’s responsibility to keep up with different operating systems upgrades.
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I get what you are saying. Apple does not make that easy all the time. The way the certify app upgrades can lead to delays in upgrades and for whatever reason Apple’s system upgrades often ‘break’ apps. I ran into this issue fairly frequently when I used iPhones. in my experience it has been a nearly non existent issue on my Android.
I have seen this on www.phonak.com:
“The Phonak RemoteControl app is now discontinued. If you want to use remote control functionality with your new Venture or Belong hearing aids, please use the ComPilot II or ComPilot Air II. For Audéo B-Direct hearing aids music streaming and phone call functionality are not affected”.
Very bad Phonak. You are still selling Phonaks Virto with no support?
I don’t see what the RemoteControl app does that the ComPilot doesn’t.
I wear Belong aids.
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I think the Remote control APP is free and the Compilot doesn’t
But you have to have the ComPilot for the RemoteControl app to work. It won’t link straight to venture or belong Hearing Aids.
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This got an out loud laugh from me.
Just about spilled my coffee.
Thanks
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Sorry. That’s true. I forgot it
hi there I have the compilot 2 and I use the phonak remote control app successful on Android 10. follow the link to the app on play store https://play.google.com/store/apps/details?id=com.phonak.mobileapps.rcapp
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