Thanks for that tip about Experience Manager. I’ve had Starkey Inspire installed for a few years but didn’t check that setting before. I had Inspire (older version) installed 3 years ago when my VA audio recommended Livio AI ITC customs because they were smaller than the ITE customs I asked for. When I got home from my appointment and checked ITC customs in Inspire, I discovered they didn’t include telecoils. So, I called the audio to switch to ITE customs with telecoils and they worked fine until they didn’t–multiple returns for repair of the right circuit error in the Thrive app.
The VA replaced the Livio AI’s with the Evolv AI custom ITE which started off with slightly louder sounds than the Livio’s. I didn’t know if the louder sounds were because the Evolv’s worked better than the Livio’s but the VA audio turned the overall volume down instead of determining what was too loud. Whereas the TV streamer with the Livio’s defaulted to the mid-volume range and was just slightly too loud, the same streamer volume setting with the Evolv’s is way too loud. I have to set the streamer volume almost off for the same Livio volume setting.
I have my 3rd adjustment appointment next week and I’ll take along a screen shot of the Experience Manager setting to see what mine are set for. Thanks again for that tip…