I’m in a similar situation, open office part of the time, home office part of the time. I don’t use Cisco, but I use Skype and Zoom. I’m demoing the Phonak Marvels. I have connected them on Bluetooth to my PC, and can use them for audio and mic for Zoom, but only audio for Skype. I have about half of my meetings on Skype and half on Zoom.
In general, independent of HAs, I have found that a wired device or wireless that device that is connected by USB (then connects to the headset using some type of 802.11) provides better sound quality and performance than a Bluetooth connection. Prior to HAs, I tried using a Plantronics Bluetooth connected earpiece that connected directly to my PC via Bluetooth, and the sound quality, especially the mic was not very good. I have other coworkers that use this, and they are always hard to hear, sometimes garbled. Also the range of Bluetooth is not that good. With my Plantronics Headset that plugs in on USB and connects via 802, I can walk to the other side of our office (probably 100 ft away) and still have a perfect connection.
So at this point I’m sold on something that connects directly to the PC. The solution @TraderGary is using (the TV adapter) is a good solution, it’s a direct connection to the PC. If I connect that way, I can use the HA mic on Skype. I thought that I would not be able to use my standard headset due to feedback issues with the HA, but that has not been an issue.
What I’ve been doing when I’m in the office is using my standard headset over my HA in the office. It’s consistent, and I know my mic is working well, so I will sound good on a call when I’m talking. Also, coworkers know I’m on the phone if they come up to my desk. When I’m home, if I’m on a call where I’m not talking much, and it’s on Zoom, I have done the direct Bluetooth connection to my HAs. I may end up picking up a second TV adapter for home use on Skype and Zoom.
For face to face meetings, the HAs have been great. We have a few “soft talkers” in our group, and I have been able to hear them. It’s been wonderful.
I’m still experimenting, but so far that is what I’ve settled on for work.
On a side note, this is my first set of HAs. I have an additional challenge, my daughter has Misophonia, which is the opposite of what most of us are dealing with, a hypersensitivity to sound, and a physical reaction to it. She can’t stand the sound of me eating, or the sound of the TV. So for years my wife and I have had to watch TV using wireless headphones. Now that I can connect my HA to the TV adapter, it’s like a new freedom. I love it. No more headphones while watching TV.
Keep us updated on what you settle on.