Phonak Marvel Bluetooth

phonak

#41

The BT300 dongle does not go to steady blue. After about half a minute blinking it turns off. Both devices are in pairing mode, no further BT devices around. Perhaps it has to do with the BT specs of Marvel? As far as I know the BT-Standard of Marvel is 4.2 (Low Energy), the standard of BT300 is 2.0. Somewhere in the Marvel Support FAQs it says that the minimum standard to communicate with Marvel has to be 2.1. We’ll do some further tests today and I’ll keep you informed.
Thanks a lot, Andreas.


#42

We did a lot more testing today, no success. The BT Dongle delivered along with the MDA220 (it’s a MDA220, not a MDA200 as I wrote yesterday) was a Plantronics SSP2714-01, a special version for hearing aid. I also did some tests using a standard BT300, which I already owned as part of a plantronics Voyager Legend Headset, same result. To make sure that the MDA220 works, I paired my standard Voyager Legend, which was successful immediately.
Finally, I think I have to wait for the answer to my Support request our HA dealer sent to Phonak yesterday.


#43

I don’t know, it should work. The Marvel has standard Bluetooth, not Low Energy. Or maybe it has Low Energy too, but that is a different thing.

Can you pair the Marvels to another device? Could you try pairing to one phone, verify, then pair to another phone, just to make sure it will pair to a new device?


#44

Thanks, Don, for your answer. My wife uses the Marvels all day log with her Samsung Mobile Phone, Re-Pairing after removing HAs inside the Samsung works without any problems. Perhaps I should also place a support call at Plantronics. Greetings from Colgne/Germany, Andreas.

Addendum: After reading the FAQs of Phonak Audéo an Phonac Marvel again I found a difference:

–> Audéo:
Phonak Audéo B-Direct supports the following Bluetooth profiles:

  • Bluetooth Classic with the HFP (Hands Free Profile).
  • Bluetooth LE (Low Energy).

Audéo B-Direct is designed for phone calls as well as offering hands-free phone functionality. This requires the Bluetooth Classic profile with HFP . It provides direct connectivity to a large variety of phones in the market as well as a hands-free function. With a push of the hearing aid button you can answer and end a call without holding your phone.

The second Bluetooth profile that Audéo B-Direct supports is the Bluetooth Low Energy (LE) . This provides connectivity to the Phonak Remote app which is available for free to customers who want to select their hearing aid programs of volume settings via their smartphone. Pairing of the app to the hearing aids is done through the Phonak Remote app. Changes are made to both hearing aids.

–> Marvel:
Phonak Marvel hearing aids will support the following Bluetooth profiles:

  1. Bluetooth Classic with the HFP (Hands Free Profile) and A2DP (Advanced Audio Distribution Profile).
  2. Bluetooth Low Energy.

So, the difference is “A2DP”. Perhaps this could be a reason? I don’t know.


#45

What you are experiencing is how the Marvels work. They cannot be paired with more than one device. Full Stop. I’m highly skeptical of any claim to the contrary, because I experimented with this extensively using my iphone, my android phone and my laptop, not to mention that Phonak admits this how they work. (See below.) If you want to switch the Marvels to another device, you have to pair them with that device, after which the pairing with the previous device will no longer work. You will have to remove the original pairing and then re-pair. After which the pairing with the previous device will no longer work. And So On.

If you pair them with a laptop, in my experience you will have to reboot the laptop every time, although some people claim they did not have to reboot their laptop. It was my experience and also my colleagues experience that under Windows 10, a laptop has to be rebooted before you can use a bluetooth device. It’s also the same with my Opns, although I don’t have to re-pair them with any of my devices to use them, so it’s a minor issue.

My audiologist asked Phonak about this and their response is the following, which I quoted from the email. tl;dr, bluetooth is too hard for us:

From what I read the problem is having multiple devices paired to the Marvel.

It is a limitation, but at this point the Marvel can only pair to one device.
I understand his frustration. The hearing aids have been thoroughly tested, but it is still a hearing aid and at this point in time it doesn’t have all the capacity that a Bluetooth headset device can do due the complexity of sound processing for hearing loss. We are working with a very small chip to fit in a discreet housing that patients will accept to wear as a hearing aid, while trying to provide the best sound quality for different hearing losses, keep the power consumption low, and offer Bluetooth compatibility to facilitate communication. We are still facing some technological challenges when it comes to multiple bluetooth connections.

He is right that in order to pair to another device, you have to forget it from the first device you paired it to.

After receiving this response, I got a pair of Opn hearing aids from another audiologist. They are not perfect, but they don’t have the single-pairing limitation. I asked my audiologist if Phonak intended to fix this issue and told her that unless Phonak would commit to fix this issue, I would return the Marvels. Phonak would not make any commitment, so I returned them. Maybe they will fix the problem, maybe they won’t.


#46

Don, with all due respect, you don’t have these hearing aids and you don’t understand the issues. The Marvels cannot be paired with more than one device. This is according to Phonak. It is necessary to un-pair and re-pair to switch the Marvels from one device to another. Phonak is aware of this problem. They may fix it or they may not.


#47

I have a marvel 90 since last week, and only one side of my hearing aids (right) gets connected for both audio and phone calls. Also when I press a button on either side to change programs example, only one side gets changed. So I’m wondering whether it’s phone which has only Bluetooth 4 (and not 4.1 or 4.2). But that would still not explain why pressing the button on either side, doesn’t effect the other side.


#48

I’ve not trialed Marvel yet but have read a few other posts addressing “the one hearing aid connection issue” versus two. Hopefully it’s a phone problem and not a HA connection/streaming issue. There have been reports that new iPhones don’t always work with Phonak Marvel but I believe that’s been limited to the iPhone XS and iPhone Max. On the other side of the coin if audio and phone calls are connecting to your designated/dominate HA, then as I understand it your designated/dominate HA should then be connecting to other HA to offer stereo. Hope you get things straightened out.


#49

I have an Android. Nokia 3 and it does not appear in the compatibility list, Nokia 3.1 does.


#50

Yes, I’m aware. That’s why I suggested pairing to a new device just to make sure the process of changing the device was working. If he could pair and connect to a phone, drop that and pair and connect to a new phone, then he should be able to pair and connect to the MDA220.

Sometimes, when something should work but doesn’t, it can be helpful to try some related things with other devices, as a way to isolate the problem.


#51

Found another pairing problem:
Pairing the Marvel M90 with a Gigaset S850HX does’t work. Did anyon test this so far?


#52

I’m sorry, but I’m not surprised to hear of issues pairing with some of these lesser known devices. While Bluetooth is a standard, it’s hardly a guarantee that things will work with each other as manufacturers can choose to implement the various profiles however they like. Even Apple had a problem with their flagship phone with the Bluetooth standards.
Generic A2DP and HFP are the profiles implemented by Phonak in the Marvel for Bluetooth classic, but there are a lot of options within those that the Marvel’s don’t support such as next/previous track, traditional volume up/down, battery life, etc. The pairing process is also different and there is no ability to enter a pairing pin when pairing with a device that requires a pin exchange. In general, those things aren’t issues when pairing with most devices, but it certainly will be a problem with some. My experience with cordless phones and Plantronic headsets is that they are already finicky to pair with and most expect a pin for pairing and won’t work unless you’re on a device that supports that level of interaction like a mobile or desk phone. Looking at the manual for your Gigaset it looks like it only supports pin pairing.


#53

That’s not the normal behaviour, one of your Marvels must be fitted wrongly. You have to get stereo bluetooth streaming and bluetooth phone calls in both. And when you press the button for a program change both must switch the program. You should check them with your audiologist.