Have had the M90s since February, 13Ts. They are great!
Yesterday I went to the audiologist and got the firmware upgrade. Even did a remote access test in the office, no problem.
The old Remote app from Phonak still works fine, but I’m having an issue with the new myPhonak app. It comes up in “remote control mode”, but it never connects. I see “Left connecting…” and “Right connecting…” with spinning green circles by each of them. At the bottom of the screen, it says “Connecting, this may take some time…” No kidding! After numerous tries, I’ve even waited as long as 6 minutes before finally giving up.
The thing is, the app does see the hearing aids. If I open the battery doors, I immediately get the red retry buttons, it immediately knows. So it’s seeing them but can’t connect to them? The other sections of the app seem to work just fine. It’s just that the remote control section won’t connect, and that’s really the most important part of the app!
My audiologist gave up, I told him I would play with it after getting home. I did, a number of times, but I’m still stuck.
Any ideas?